About AlMcCann

AlMcCann · 07-06-2023

Was sent an o2 sim in the post to complete my forced switchover from Virgin Mobile. The sim says ‘Sim Compatible with 5G devices only’ which is an issue as my phone does not support 5G…. My old 4G Virgin sim is still working but I know its only a mat...

AlMcCann · 18-11-2020

Hi everyoneQuick question.I got an email this morning from o2 saying that I could upgrade 12 months early (36 month contract) and if I traded in my current phone o2 would pay the rest of my device plan (roughly £300) - I would then take out a new 36 ...

AlMcCann · 27-11-2020

Update...O2 Recycle who promised to contact me, didn’t contact me.I called them this morning and was told that their finance department had reissued my payment. No reason was given for this, wasn’t told why the first one hadn’t gone through either.If...

AlMcCann · 26-11-2020

I have been with ‘o2’ for well over 24 years, I was with BT Cellnet when they rebranded! This is the first issue I have ever had amazingly.

AlMcCann · 26-11-2020

I am on with o2 now. There is no credit on my account but the amount I paid them in store is showing in my recent transactions on my account.They are talking to o2 Recycle now but after talking to them this morning I know that no more information wil...

AlMcCann · 26-11-2020

I have a receipt from the o2 store and it says ‘payment to bank account’ on it. I even gave them my account number and sort code.Everything you folks are telling me is information that I was never given either by email, or verbally in the store or fr...

AlMcCann · 26-11-2020

And my next bill isn’t for 17 days!The money is supposed to be going into my bank account, not being credited to my o2 account.

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Former Virgin Mobile Customer

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