no signal%20after%20swaping%20numbers%20on%2002

[gomad]

i was on pay as you go then changed to pay monthly. i requested to keep my pay as you go number and now i dont have signal.

[MI5]

@gomad 

I guess your sim is blank so you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Edit to fix title

[Cleoriff]

@gomad 

Have you activated the sim? https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim 

Keep rebooting the phone. If this doesnt work contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

[MI5]

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