Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM size

Hi, I've kust been sold a new phone but it takes a different size SIM card, reception here is rubbish so I cannot call 202 as their Help item says nor can I get into a store. Can you order a replacement SIM on line? Thank you

Resolved! Upgrade credit check

Hi guys, I am in the process of a mortgage going through and want to upgrade my phone. It is overdue but is really slow and definitely need a new phone. Does anybody know if this will go against my credit if it is just an upgrade?

Paying my settlement

Hello, I’m wanting to pay off my remaining balance in full early as I have ordered a new phone with another network

Resolved! Why does o2 make it impossible to contact them

U took money from my bank and am not even customer now its impossible to contact u robbing company

Resolved! Help. Phone is dead. Need to upgrade to a new one, live chat not answering

My phone was water damaged and is dead. It was fully paid, I only had an airtime plan. My account says I can upgrade, I select a phone to buy with a device plan, but it requires a new airtime plan. Fair enough I guess, but I can't check out, because ...

Help required with blacklisted device

Hi, I'm really hoping someone can help or get this escalated as I'm very frustrated right now. I bought a device...a private purchase not from O2 back in June. This was a sealed brand new Galaxy Fold just before O2 started offering it for sale themse...

Extra Vat

Hello, since February I have an account with you and I paid 26 pounds, in October I took an additional phone with a subscription for 2 years I paid 60 pounds earlier and now I have to pay a 30 pounds contract for 2 years. Today I entered my account a...