Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading questions

HiMy wife was previously with carphone warehouse on the o2 network and that 24 month contract has now ended.She is now paying just a monthly air time plan fee to o2.Can she upgrade directly with o2 or is that only for “direct” o2 customers?Also, the ...

Resolved! Online order

I ordered my new phone a month ago and a week later I got a text to tell me it was out of stock and I would get a text to let me know further details on when I can expect it. I still haven’t heard anything about a rough estimated delivery date, or an...

Dispatch

I ordered the 12 pro max last night at about half 9 i got all my legal documents and the thanks for your order ‘processing’ email, it said id get next day delivery before midnight but i havent had a dispatch email. Does anyone know how long these tak...

Resolved! outgoing calls blocked / text messages and 3G

Hi I paid my bill yesterday, both device and airtime and I am still blocked from using 3G/4G, text messages and out going calls. How is the best way to get this rectified. many Thanks

Deposit Refund

I'm having problems with getting my £225.00 deposit I paid.I was told when i originally took out the contract I'd receive this one the third bill is played.My fourth bill has now been produced and I'm still awaiting my refund.This is very unprofessio...

5G SIMs

Hi, I have a pay monthly account but am looking to buy an unlocked 5G enabled phone. Will O2 supply me with the correct SIM please?

Resolved! Wifi calling

I am trying to set up WiFi calling on my Samsung S20 but it is not showing anywhere on the phone. I have followed all suggestions from the Internet, it just isn't there.Logged on to MyO2 where I am told to go to device details but I cannot for the li...

Resolved! MISSED PAYMENT

I couldn’t pay full last months airtime bill nor this months but paid both device payments, talked to o2 and they said as long as you don’t mind services being closed off you can still pay what I owe and continue monthly on the 31st of dec. looked at...

Resolved! keep my number

Hi ,My pac code is correct but I cannot pass the security check. What should I write in any other information section under the online form. Any other information (max 500 characters)*???? "Validation Exception: Sorry, the information provided for ou...

Resolved! Unexpected charge

Why am I being charged for a text I RECEIVED? I didn’t know the sender and did not reply but am being charged £2.50.

O2

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