Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Replacement Sim

I lost my SIM card ordered a replacement but my device says no service how do I get my sim to activate without my old SIM card

Josephine by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancel my%20contr

Hi. I want to cancel my contract. 

Fi by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Do O2 report SIM-only contract to all three CRAs?

Hello there, I recently switched to an O2 pay monthly SIM-only contract. The account is being reported to the Equifax credit reference agency (CRA). Purely out-of-interest, will O2 also report to the other two CRAs (Experian and Transunion)?

Winthorpe by Level 2: Apprentice
  • 3 replies
  • 0 kudos

Resolved! Cancel Contract within 14 days

I Very recently upgraded my device on my contract but have quickly realised I am unhappy with my new phone. I wish to return it but had several questions I wished to ask:-I know I can return the Item within 14 days of purchase, but are there any cond...

BigBoiBob by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Unauthorised text

I received a text to say this is my verification code, if you did not request click here. I didn’t request it but can’t actually find anywhere to report it. Any ideas.

Carol1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Switching between contracts

My O2 contract ends on 15th February 2020. I intend to buy a new phone from but I want to stay with O2. Do I need to obtain a PAC code from O2 to switch from one contract to another and do I need to give O2 notice that I want...

JulieH6 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Urgently need help an guidance

Hi just wondering is there anyway to delete a number from the bill? Or to no show numbers at all?

Urgent by Level 1: Joiner
  • 2 replies
  • 0 kudos

HUAWEI PHONE. No more updates for android or google services???

I purchased a contract for a Huawei phone very late last year and am now understanding that google and related services are not being supported / updated because the phone is made by Huawei.I refer to Trumps ban on US companies doing business with th...

DS2000 by Level 1: Joiner
  • 5 replies
  • 0 kudos