Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct Debit

Hi my name is Martin,I have received a text message saying " we were unable to process your latest payment" and a link to follow. I have not opened the link. My next bill is in two weeks. I don't understand what this is about. Any thoughts thanks

Resolved! no 4g%20on%20samsung%20s7%20edge

I do not see any 4G option within Mobile Networks just LTE/3G/2G 3G/2G 3G only & 2G onlyMy phone is a Samsung S7 Edge with up to date software which from my understanding is 4G compatible.

Resolved! Contract ending

My contract ends in 8 weeks and i want to put a virgin sim in and keep my o2 phone number. Can you tell me how to do this.

Bolt ons

Hi - does anyone else out there always have trouble with bolt ons? I added 8Gb data and when it came to renewal 11 days later, 7GB disappeared. Why do bolt-ons always cause trouble? I have queried this with an agent who unbelievably said the data was...

Resolved! Calling out

Hi I desperately need to speak to an agent but my phone will not call out. How can I get someone to call me. Live chat is also not working for me.Thanks

Notice of Enforcement

So I have spoken to the payments management team to arrange a payment plan and have been given until end of jan to repay my outstanding bill (includes payment for the upcoming months too). The payments team were very understanding regarding ym situat...

How do I change my email address?

How do I change my email address back to the one associated with my Pay as You Go closed account?

Resolved! Next day delivery

I order a upgrade yesterday. It said if I order before midnight I’d get the phone the next day. Which I did. Now it’s saying it won’t be delivered till Monday. Why is this

Resolved! Change phone number

I want to change my ph number

Resolved! End of contract

Hi. My 24 month contract ends on 18 dec. I don’t want an upgrade, I want to leave o2 and get a cheap sim only deal. When can I leave and how do I do it? Thanks

O2

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