Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading

So I just upgraded and am waiting for my new phone to arrive. How long will it take for my new phone to be my working phone with network etc? Do I need to swap my SIM card over from my old phone to my new phone or will I receive a new one?Thank you

Resolved! iPhone 12 order refunded - no explanation

I ordered a new iPhone, signed contract and gave bank details. Ordered completed and was told on the way. 2 days later I got email saying it would be refunded by cash management team.There was no explanation as to why

Resolved! Can I move my contract from UK to Portugal

HelloI have left the UK for a while and am living here in Portugal for a year or two. Whats the best / cheapest way to keep my UK number? Can I move to a local contract or is there a tarriff I can switch to?

Resolved! Airtime Bill

Can you please explain why my airtime bill is almost £25 a month, but if I upgrade my phone to a (marginally) better deal on data and exactly the same on minutes and messages, this would only cost me £18? As a long term customer this disappoints me! ...

Resolved! Problem with apps

I can not open my apps, they were working this morning. Now loads of my app won't open. Is it my phone or is this a global issue.... help

Resolved! Switching to EE

Hi, I'm currently with o2 and pay a device plan monthly as well as a monthly air time plan. Is it possible to keep paying my monthly device plan but end my airtime plan and switch my sim card to EE as I would get better coverage in the remote areas I...

Resolved! apps crashing

my emails, banking app and others are crashing, why? and what do I do?

Resolved! Previous number not ported?

I have just started a SIM only contract with O2 and the SIM arrived only today. I popped it in and realised that the number for my phone had completely changed. This shouldn't be the case as I made sure to enter the PAC code from my previous provider...

Resolved! billing

im trying to pay my bill but keeps saying that the expiry date for my card is wrong, would also like to move up my payment due date.

Resolved! Disney+

Hi, Had the 6 months Disney+ offer. Did originally set it not to renew automatically but then changed that before the offer term was up. Have receivbed my latest bill and cannot see the -£2 airtime being taken from my charges. Have tried calling O2 b...

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