Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unpaid bill

I have paid my bill and somehow I am barred from making calls and when calling it redirects me and says I have £0 to pay.What do I do?

Resolved! Photo ID for iPhone 12 home delivery

I am expecting an iPhone 12 to be delivered tomorrow by DPD. I've had numerous O2 packages delivered over the years but I notice tomorrow I am required to present photo ID.Is this normal? It's not a problem as such but my first and middle names on my...

Resolved! family discount

My wife gets a family discount as I have also with O2.If she upgrade with a different company but remain with o2 , will she still get the family discount?

Cancelling a bolt on / extra

Can anyone help, I am trying to cancel a bolt on which renews next month. Everything says do it in MyO2 but I have nothing showing the means to cancel it, only to add on more bolt ons. Can anyone therefore direct me to where on the MyO2 page I can fi...

Resolved! Money

I’m having a problem where 02 have took money out my account for my upfront payment for my new phone but nothing to confirm that it will be coming tomorrow or anything in my o2 too say I’ve brought it.

Resolved! IP Address

How do I make the IP address for a sim only static

Resolved! Number

I need to change my old number onto my new phone.

Payments

I struggle with chronic anxiety and other mental health issues. I can't pick up the phone to speak to yourselves. My bank was hacked and money was taken so I'm behind on this month's bill. I however can make a full payment on the 4th of November

Outside mobile coverage

When out and about . Can never get any internet connection on mobile phone. Been like this for a few months.

Resolved! Disney+ £2 charge added to bill?

Hello all,I have just seen my latest bill.I have had free Disney+ for the last 6 months, and the free period has now ended as of 20 Oct. Now on my bill, in the monthly extras section, it reads: 09 Oct 20 - 20 Oct 20Disney+ £2.00010 Oct 20 - 20 Oct 20...

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