Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Remove connection from Family Plan

Hi, I’m Francis. I am the lead connection and have two additional connections. I am thinking of removing one of the additional connection from my Family Plan and let that person transfer the connection to his own name. Can anyone confirm that this is...

Resolved! Deactivating voicemail

Does anyone know how to deactivate voicemail please?

Why has my phone gone offline

Why has my iPhone gone offline? How do I get back online? Lila

Resolved! Replacement sim card

Water damaged sim card, how do I get a replacement?

Resolved! How to get a PAC code?

Hi how can I get a Pak code to go to another network

Resolved! Number not transferred

I transferred to O2 last week. I provided my old mobile number and PAC code from my previous supplier and asked that the number be transferred to my new O2 SIM. I have installed the SIM and the phone works but the number has not transferred. I cannot...

Resolved! Ordering my new phone

Hi i am trying to order my upgrade however when I get to the last screen to complete the order it says they will text a code to my phone to verify my identity. The phone I currently have won't turn on or charge or do anything so I can't access the ve...

Resolved! how to reset security questons

how can i reset my security questons

12 month contract - payment declined Revolut

Hi, Does anyone know if O2 will take a Revolute Mastercard for payment of a pay monthly account? I've just tried to do this twice without any luck. I use this card all the time for small payments and never had a problem so it would be strange but not...

Resolved! Please cancel recent order

Hi I have recently just placed an order for a Iphone 12 pro max for 3 monthsCan I please cancel this order as I'm no longer interested on it. Please issue my 30gbp refund thanks. Kind regards, Kevin [mod edit: please do not post personal information ...

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