Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No wificall on new sim only

Hello thereHad a new sim only go live at 4pm yesterday after o2 migrated my number from my old handset contract. Took a while to get visual voicemail but no wifi calling! Also when making a call 5G switches down to 3G, something that it didn’t do bef...

Resolved! esim

how do i change my sim for a esim

Mobile internet

My mobile internet is not working properly

Resolved! Phone payment

Hi, I'm looking for some guidance. I currently want to pay my phone off and upgrade to an IPhone but I would like to keep my current tariff. Am I able to do this?Thanks in advance ☺

Resolved! Upgrade

I'm wanting to upgrade a couple of months early due to damage to my current phone. To get the phone and package I would like is currently priced at £77/month, yet as a new customer a similar (if not slightly better) deal is offered at £54/month with ...

Resolved! Why hasn't my phone number been transferred to O2?

I gave O2 a PAC code from my old provider when I signed up for a pay monthly SIM from O2, but my phone number hasn't been transferred. I don't see an option anywhere in MyO2 to mane another transfer request.

Resolved! Payment date

How do you change your payment date

Resolved! leaving early

How do i go about leaving early due to the new terms and conditions ? Ive 3 accounts due to end later this year but could save a fortune if i can end it early.

Resolved! Roaming in Europe

So EE are bringing back Roaming Charges and I saw in a BBC news report o2 are going to follow suit, yet I read in anouther report o2 wasnt!!! what is it???

Resolved! Could not activate mobile data network

When I try to use data I get the notification could not activate mobile data network. Been in touch with Apple and phone is set correctly, they say o2 at fault. It’s an iPhone 8

O2

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