Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refunds

O2 let me down in a major fashion, paid 40.00 upfront for a reconditioned phone, it never arrived due to o2 not filling out delivery form properly and was returned by courier. Nobody could tell me at any stage what was going on and insisted they need...

Resolved! Water Damage

My iphone 11 Promax has got water damage, i have insurance and have had the phone over a year and never replaced anything on it its in perfect condition. Will O2 replace the phone without any cost or will i still be charged even though ive got insura...

Affordable Mobiles rejected my application

I am on a monthly rolling contract with O2 but want to get a new contract/phone - I found a deal on affordable mobiles (on an O2 contract) and ordered it but they rejected my application saying the network had rejected it. Has anyone had this problem...

Resolved! Apple ID

Hi, can anybody help me with an issue concerning my Apple ID? I’ve been locked out of two apps because when I try to update the app I get a message saying can’t update as it was purchased with a different Apple ID? One of the apps is my online bankin...

In a pickle,need help

So I am so confused.I am abroad in Spain at the moment and I had my new iPhone 12 sent over to me from England. It has arrived with my 4g sim (has my old number on) just a new one as I lost the other one.And I have the 5g sim as I will be switching o...

Bill

Hi, I joined 02 on a sim only as I couldn’t get a phone contract due to my age.I got the contract out on 22nd February and a payment of £18 was taken on the 23rd February. I’ve received a notification saying I’m overdue on a payment from the 9th Marc...

Resolved! 2

800

Resolved! Europe Zone

recently received a text saying: O2: We've noticed your usage has been mostly in our Europe Zone lately. Just so you know our roaming service is intended for short breaks only. If your usage continues like it is, we'll have to add extra charges to yo...

Wi-Fi connection

Hi my phone has stopped connecting to my home wifi.says failed to connect.everything else kindle kids phones etc are connecting so it's not the router & Wi-Fi works away from the house.more often than not in getting the e sign or h with arrows.I can'...

Disney plus problem

I mistakenly added Disney plus to my account. I thought I was just linking my account to Disney plus that I had already signed up for. Now it’s charged me on my bill as well as my credit card I had all ready paid for. I called o2 they said I can remo...

O2

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