Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

iphone 11 pro on 5gb data tariff - mobile data not working

Hi everyoneI would like to know if anyone else has the same issue as me with their iphone 11/11pro/11promax. I am unable to get mobile data to work when on 4g. I can only access data when on wifi. After a lot of discussions with o2 they have finally ...

Annehm by Level 1: Joiner
  • 1 replies
  • 0 kudos

PAC code transfer

A month after pac code transfer and my number still hasn’t completely changed over. Text messages are going through to the temporary number that I had before transfer . What can I do?

Emmalou02 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Porting my number in

Hi, I’ve requested to port my number from Vodafone to O2 26.09.2019 and received confirmation text that my number was due to port on 26.09.2019 by 6PM. So 6pm comes and goes and still not done, so I get on the Live Chat and they tell me there has bee...

cegm71 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Change the name of the owner

Hello there,For some reason I am being presented with Christos Alexandrou instead of Georgios Alexandrou in the Details. The ownership has been moved two years ago. Is it possible to update the details?Thank you in advance,Georgios

Georgios by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Early payment

Hi my bill is due to be paid on 31st but i have paid more than half the bill will this come off this months bill or next month as I need it off this months

Laura6 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SB7 Mobile Limited charges

Hi Everyone, Could you please help me how can I cancel the SB7 Mobile Limited charge?What is it really?How can I claim my money back? Many thanks Guys. Kind Regards Arpad

Arpad by Level 1: Joiner
  • 4 replies
  • 0 kudos


HelloIve been charged by the above scammer. Ive never received a text etc to say id consented to their service and O2 have been charging me for almost 5m and today messaged saying "about your recent phonw purchase 'Does anybody have a number for band...

KiranR by Level 1: Joiner
  • 9 replies
  • 0 kudos

Why the price discrepancy between an airtime contract when bought with a device and sim only?

I'm looking at an upgrade at the moment, and I don't get why when upgrading direct with o2 the airtime portion of the contract is more expensive than the same amount of minutes/messages/data on a SIM only deal. The discrepancy is quite a bit in the c...

a_hcir by Level 5: Ponderer
  • 5 replies
  • 0 kudos

No signal in house

Hi can anyone advise, ive just moved into a bungalow but have no signal.Been disabled my phone is my life line.Can anyone help please, i can't afford to pay for a signal booster.Thank you all

Resolved! Amount of mobile data

Just got the app set up and says I only have 30gb of data per month however my contract is for 90gb of data per month ?

Harry1066 by Level 1: Joiner
  • 2 replies
  • 0 kudos