Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Where is my order

I ordered online yesterday, and it said I would receive my order today. I haven't received anything to confirm. No confirmation from a courier. When I log into my O2 it doesn't give me any information.

Resolved! Discount code

My discount code from o2 open won't apply with my upgrade

Resolved! Contract issue,

I have been cut off on phone, and can’t call to speak with an advisor, I was told I have 2 weeks to pay any bill after it is generated but been cut off before I can pay it? Can you remove bar so I can carry on with work calls until I’m paid

Resolved! First bill

I got out an iPad on 17/03/2021 and paid £25 upfront, I didn’t have to pay anything else until recently £13 was taken out of my account on 07/04/2021 for my airtime bill but the monthly cost is supposed to be £38 so why hasn’t the rest been taken at ...

Resolved! Sim swap

Hello, Extremely long story short. After a total of 10 hours talking to Apple and O2 for four days about many issues one of your advisors was adamant I needed a new SIM card. Just put new card in new iPhone and No Service! Any help gratefully receive...

Resolved! 5G SIM Cards for existing numbers required

Hi,I have 2 x pay monthly 02 accounts which I have just upgraded with new 5G phones (Iphone 12 and Samsung S21). I am currently using existing 02 SIM Cards from old phones (Iphone XR and Samsung S10E) but I don't think these Sims are 5G. How do I go ...

Unexpected 5G.

Hi guys, Was out walking in the New Forest this lovely clear morning and to me suprise, 5G popped up in the signal bar, albeit for less than a minute then back to 4G. Looking on the coverage map, as far as that is concerened there is nothing in the a...

Payment not taken?

Hi, Had my bill and said payment was due 6th April however nothing has been taken? Will it go at some point today?

Tariff change

O2 automatically changed my tariff this morning (I think I might be at the end of my 2 year contract) Now I can't make any calls. When I look at my tariff on my o2 it says I have 0 minutes of calls, unlimited data and 100 text messages. It also says ...

O2 not taking payment but billing says paid

Hello everyone, I am hoping I can find a solution to this or if anyone has had this issue before. My o2 app and the website are both reporting that my o2 and my wife's bill have been paid in full. However when we check our bank accounts the money has...

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