Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Upgrade - Blocked

Hi, I'm trying to upgrade, I have requested 3 codes as my phone was playing up and now it is saying I can only do this in the shop.Can this be reset so I can upgrade online.Thanks.

Amy2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Proof of purchase of new phone

Hey, anyone able to tell me where u can get my proof of purchase for claiming the samsung headphones for the new s20 ultra. I submitted the email to Samsung but they am have turned it down. Cant get through to o2 on the phone. Thanks George

Poor coverage

A o2 mast has been down for over a week now near my place of work, somewhere I am still visiting regularly. I don’t see why I should be paying for a service that I’m not getting but can get online chat to discuss with someone, anyone have any help or...

Coverage by Level 1: Joiner
  • 3 replies
  • 0 kudos

Avoid fee's

Had a text from +447387445764 saying , We were unable to process your bill and inorder to avoid fee's please update your payment information via this link, https:/ previously all O2 texts normally show up as O2 but this didn't a...

Yeti by Level 1: Joiner
  • 4 replies
  • 0 kudos


I contacted someone due to my bill to be paid on the 3rd of april due to covid19 as i havent got paid and my account was still barred today, i am unable to do or receive calls, the lady that i spoke to told me if i called them they would unbar my pho...

Joaosm by Level 1: Joiner
  • 6 replies
  • 0 kudos

Assistance with dementia

Hey, my Gran is living with dementia. She keeps getting companies like Carphone Warehouse and Phone Spot calling her and signing her up to new o2 contracts which is a pain to keep cancelling. She's currently on o2 now. Does anyone know if o2 have any...

Resolved! How to swticth my phone number with PAK code?

Dear Lord have mercy what an awefully stupid and hideous website it is. I spent 20 minutes searching how to move my phone number into O2. I have O2 account and some random number. I have other operator's PAK code. And in this awefully difficult websi...

JZZ by Level 1: Joiner
  • 3 replies
  • 0 kudos

Upgrade New Sim

I got my upgrade today and I asked O2 when I upgraded could I have a new number and ive put the new sim into the phone and it says SIM1 not Provisioned? I have rang customers services and due to COVID-19 they are not taking phonecalls? I dont want my...

Data Allowance Glitching?

I got a text from o2 on the 23rd, (my amonthly change over date is the 20th) saying I had used 80% of my data allowance when I knew I had used precisely 0 (I hadn't used the phone at all at that point). I couldn't get the myo2 app to work and by the ...