Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim Card Number change

I recently got a new contract for the S21 and i gave them a PAC code to changeover my old number. When i recieved the phone it came with a sim with a new number. i used the new number for a couple of days till it changed over, now its not letting me ...

Resolved! apple watch

can i connect my appple watch to my existing data plan for my phone or doi have to pay an additional charge? im getting conflicting info....

visual voicemail

my visual voicemail has disappeared - just have a white screen saying call voicemail. I changed my plan a few days ago and wonder if this is linked? I have tried all the usual fixes - turning airplane mode on and off, etc, but no joy

Resolved! Brexit

Hi my questions is now the UK is out from EU before when we travel to Europe we can use a mobile too call and send messages and use free Internet access from our data?Now because UK is out of European Union what wil happen with our calls example if y...

Resolved! Renewing Contract

I am currently on a 12 month 100gb for £20 and my contract ends in April. I have received a text from 02 with a link to various options and have decided on a similar deal which is 150gb for £20.If I proceed with the renewal will this go through in Ap...

Access to gift extras with a new contract.

I have just entered into a new contract and I am informed that I now can select a gift extra. But, try as I might, I cannot access ANY gift extra other than Disney+ which I definitely do not want. When I access my account via the app or via the websi...

O2 Open Issues

Hi,I’ve been trying to upload my payslip for the NHS Discount on O2 Open, but I’ve been having difficulty with the website where it refused my NHS email as a personal one and it refused my National Insurance number as invalid when I attempt to upload...

Resolved! Change address

Need to change my address to pay my bill

Repeatedly losing signal

I have always had excellent signal in my home but for the past few weeks it has been poor and I am repeatedly losing signal. Restarting my phone improves the problem but I can’t keep doing that dozens of times a day. I’ve reset network settings and m...

Refunds

O2 let me down in a major fashion, paid 40.00 upfront for a reconditioned phone, it never arrived due to o2 not filling out delivery form properly and was returned by courier. Nobody could tell me at any stage what was going on and insisted they need...

O2

Forum Posts