Last month (May 2021), checking my credit score via ClearScore /
Equifax, I noticed that my score had suddenly dropped by 60 points. The
only listed change was that an "Unsecured loan account" had been closed
by O2. I haven't closed any accounts with...
An update on this for anyone in a similar situation - I did raise a
dispute with Equifax, but I don't think I really got anything helpful
out of the process. After a lengthy back and forth of Equifax repeatedly
saying "we can't find this account asso...
Thanks for the info about credit scores vs. files - that makes a lot of
sense. Also interesting to hear this might be an error at Equifax's end.
Putting the score aside for a moment, I am still concerned about the
change listed on my report about thi...
Thank you both for the very fast responses! I've just now tried emailing
email@example.com too, though I didn't get any
autoresponse from that address. ClearScore asks that you contact the
lender directly as a first step - but if I'v...