Solved: E-SIM pack

WillyWonka · ‎26-04-2021

I want to order an e-SIM pack for my current number. I am currently abroad so cannot visit a store. So how do I do this?

MI5 · ‎26-04-2021

Pointless as you won't be able to activate it unless in UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎26-04-2021

Pointless as you won't be able to activate it unless in UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

WillyWonka · ‎15-05-2021

A corrective for MI5: I live in Switzerland. Have just received my e-sim in the post (forwarded from UK address), followed installation instructions and all works fine, so both o2 e-SIM and Swiss physical SIM cards .

jonsie · ‎15-05-2021

@WillyWonka wrote:
A corrective for MI5: I live in Switzerland. Have just received my e-sim in the post (forwarded from UK address), followed installation instructions and all works fine, so both o2 e-SIM and Swiss physical SIM cards .

You might want to correct the solution?

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MI5 · ‎15-05-2021

Well done and thanks for the update.
Something has obviously been changed for the better.

Just be aware of the fair use policy on EU roaming.

https://www.o2.co.uk/roamfairuse

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Projectionist · ‎16-05-2021

I can confirm what @WillyWonka says about being able to activate an e-sim whilst outside the UK.

My brother, also an O2 customer, activated his e-sim from inside the Côte d'Ivoire, West Africa - I sent him a photo of the e-sim pack, which he then printed.

It was needed to make the standard SIM slot available for a second (local) SIM.

Using Pixel 4 ( O2 + 1pMobile) , Samsung E1182 ( geosim + dtac)

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