Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Early cancellation fee

I requested and used a PAC code over two weeks ago and I was wondering when the termination fee gets taken out the bank and my account gets closed?

Resolved! Conflicting Contract End Dates

Speaking to 02 on the phone today and they tell me my contract does not end until the 20th January. However, everywhere I look on my 02 it tells me my contract ends on the 20th Decemeber. I feel like I am being cheated out of another month. Has anyon...

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Resolved! Cash back claim

Hi All, I recently upgraded my phone to a Samsung Galxy s9+, and part of the offer was the ability to claim up to £150 cash back, but I have received no information on how to go about this. Would anybody here be able to point me in the right directio...

ZM92 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Setting a cap

How do I set a cap on spending?

jdcowie by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Parking at the O2

Do i get free parking at the O2 still for concerts like i did a year ago please

tugboat by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrading my phone

Hi there! I have upgraded my phone and have paid off my previous phone which I’m keeping for myself,I am giving my upgraded phone to my daughter for Xmas,it has come with a new sim so do o need to get a new sim for my old phone now or can I keep my o...

Joanna1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

WhatsApp and data issue

Hey all. I've been In Australia 10 days with data and Wi-Fi working fine then suddenly my WhatsApp stopped working at all. Tried to usual uninstall etc which didn't work so reset my internet settings. This seems to have completely stopped my data wor...

Sav by Level 1: Joiner
  • 2 replies
  • 0 kudos

change finanace agreement onto new phone they put it on old including my insurance cover new phone

I purchased neew phone paying mnthly, 14 months ago !! I have old phone contract run out ages ago but continued to have both phones in use, , 02 put insurance for new phone onto old phone number 02 put contract for new phone on old contract number, I...

jiggles by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! cancel old phone

Hi, I have just upgraded to an iphone 8. Do I have to cancel my iphone 5 and the account and bill or does it all automatically get moved from the old phone to the new phone? Basically do I have to do anything. I cannot find a help line or chat. I do ...

Babs by Level 1: Joiner
  • 7 replies
  • 0 kudos