Fraud

[SO13]

I had 4 direct debits taken from my account fraudulantly - O2 said would contact me via fraud line within 48 hours (bank was great and returned money straight away) - I tried chat with O2 nothing, I tried email with O2 nothing.

How do people get them to action anything?

I am concerned this could happen again and O2 have done nothing about it?!

2 months later and still nothing from O2

[Cleoriff · Accepted solution]

@SO13 

I'll ask our account advisors if they can help here

@O2Georgina @Korey01  are you able to assist @SO13?

[O2EmmaLouise]

Hi SO13,

Sometimes these situations can take a while to investigate and I'm sorry to hear you haven't had any contact from the fraud team within the promised time frame.

I'm going to tag @O2Georgina and @Korey01 to see if they can escalate this for you.

They will reach out to you via private message.

[O2Georgina]

Thanks for the tag @Cleoriff 

 @SO13  I will send you a private message you

[Cleoriff]

Thanks @O2Georgina