Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Text message

From o2 unable to process your latest payment

Resolved! ipad pro 11 2020

Hi really need some help as o2 chat were not helpful. I upgraded from my 2018 ipad pro to the 2020 version recieved new sim and ipad on friday setup on saturday i done the sim swap and my old sim went dead on sunday morning i pooped in new sim but go...

Resolved! Upgrade vs Tariff Change

Hi, I have an old SIM only pay monthly contract (about £22 for 3GB data). If I look at changing tariff, the options are all more expensive or have less data. If I look at upgrading to another SIM only monthly plan, there are cheaper options with more...

Resolved! how do I unlock my huawei mate 20 pro phone?

Hi I want to buy an iphone so it links with my imac and unlock my huawei mate 20 pro on 02. how do I do this please? Thanks Lesley

No service notification

keep getting notifications when at home saying 'no service selected network not available' even tho phone's working fine and connected? switched phone on and off, taken SIM out etc. any advice please? husband and son both on O2 and no similar problem...

Resolved! Cancel a free extra in these covid times

I have 6 months free prime video & i want to cancel which is proving difficult in these covid 19 times..can i do it without a lengthy phone call only to be told if it isnt an emergency then do it on the 02 website?How do I achieve this please

Resolved! Number change

How or can I change my number?

Resolved! Deposit Refund

I paid a £400 deposit when I took out this contract. I have now paid the 1st 3 monthly bill on time and this £400 is now showing up on my airtime balance on my account, how do I request this £400 to be refunded back on my debit card? Is there a parti...

30 day Sim Only and Cancellation

The end of my contract is on the 30th of October.I'm currently going to switch to a sim only 30 day contract (temporary) on the 30th of september, and leave o2 on the 30th of october. Do I have to give the 30 day notice on the same day i switch to si...

Question regarding a security deposit

So my credit rating isn't the greatest as a few years ago I got into debt and had to get hold of a debt relief order in order to recover. I am in a much better financial situation now than I was a few years ago, however, and typically have no problem...

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