Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My Direct Debit

Hi I please could you tell me whether the reference: xxxxxxxxxxxx £38.00 Direct Debit from account ending 268 relates to my o2 bill Mobile number xxxxxxxxxxxx? I am currently in the process of divorce proceedures and the accounts are joint and I am t...

Resolved! disney+

Hi MY partner is already subscribed to disney plus. If I add it on as an extra to my contract will we still be entiteled to the offer or does the subscription need to be on my name.

Problem with text messages

I've been having problems sending & receiving texts. The Service Status says that a nearby phone mast isn't working properly, but this has been going on for over 2 weeks now - does anyone know how I can get in touch with O2 to make a complaint & find...

Resolved! Can’t pay bill

I can’t pay my bill and I can’t phone payment management because my phone has been cut off recurved a letter say that if I don’t pay in the next 5 days they will disconnect my device I don’t get paid for another 10 days and I’m finding it difficult t...

Sim card

I have to wait 2 months before I’m able to upgrade to a new device, is there any way I can do this faster ?

Resolved! Contact ended but now getting charged more

My Contract ended in February, however my phone bill has just come out and I’m getting charged a little more than I was paying for the contract. I thought it would of gone down because I’d just be paying for airtime am I wrong?

Resolved! Extra charge

Just wondering why my next bill says £20.28, I thought my plan was £20 a month. Why are you charging me 28p on top of that.

Resolved! Not able to add bolt on's until my contract upgrade (for more data) is added next month.

Hi, So i cant currently add data bolt on's to my account as I keep getting this message: "You've chosen to change tariff, and your new tariff will start on your next bill date. If you want to cancel this change you can, as long as you cancel more tha...

Resolved! Insurance

I need to add phone insurance how do I do it after I got phone

Resolved! Change of mind

Hello. I’ve ordered a new phone via upgrade. It’s well within the 14 day period. I want to change it for a slightly bigger phone. Does anyone know how the change of mind process works? Do they do a doorstep swap? Or do I need to return the phone and ...

O2

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