Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Iwatch

Bought and registered iwatch 6 cellular over 72 hours ago and sill unable to use the cellular part of the watch. How long does it normally take to be registered?

Unable to receive or make calls

I called support at 2pm about poor downloading times and the phone cutting off half way thorugh calls.The call staff said that she will reset my hand set as it said i was useoing a smartphone and not an iphone 11 max as i am. Shortly after she asked ...

Resolved! Apple iwatch setting up mobile data

So I’ve purchased a series 5 iwatch from o2. Can see the tariff on my o2 app. Gone to set it up this morning and when I click on the set up mobile data tab on my iPhone it comes up with “Your o2 account is not eligible to enable mobile data on your A...

Changing contract from vodafone to o2

Change contract

Insurance claim

I have been paying for damage cover insurance (unknowingly) and have a smashed screen (front & back) how do I get this fixed on my insurance ? I can’t find a link, email, phone number or anything to contact so I can get my phone fixed - any help woul...

Resolved! Default accounts

Hello,I have 2 old defaulted accounts with 02. I tried to go through usual channels at Head Office around November time with the help of a friend with little success. I was supposed to receive a letter of statements for the debts and figure out a pay...

Resolved! Still says I owe money??

So my partner gambled on a gambling website, and bet using the option to pay with the phone bill later.. so it was over £200 . It cut my phone off and my sons until i pay the bill it said.So I’ve paid the bill through my O2 and it stillllll says I I’...

Resolved! Change Payment Date - Not able to get through to customer service

I have been trying for awhile to change the payment date for my direct debit but no mater what option I select whilst on the phone to customer service I can't get through to speak to any one. Is there a number or email address I can use that actually...

Phone return under warranty

I need to return my phone as its broken and there are no shops open. How do i go about getting it fixed.

New Contract

Hi there,I would like to take out a contract for my son, who is 18, online. But I wondered if this is possible. He doesnt currently have an O2 account/contract in his name. If it would be possible, I would like to know how you get to assign who the n...

O2

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