Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Custom plans

Hello is it true that in the last year of your custom plan o2 will contact you to pay off the phone part as long as you get another custom plan?

Resolved! Refund

Abit of advice really; I took out a pay monthly contract in November 25 and I have paid 3 months on time and my 4th bill was issued today. I rang up 02 who say something completely different. I have put a complaint in as from a member of 02 they advi...

Resolved! Upgrade

Hi I'm looking to upgrade early as my phone is broke an has been pretty much unusuable for the last 2months I've tried doin this from my iPad on the o2 app but it's just bringing up a blank screen? An wasn't 100% on my password to log in online but w...

Email address is wrong

The email address attached to my account is wrong, the email you have is xxxxxxxxxx@barcleys.com and it should be xxxxxxxxxxx@barclays.com

Amazon Prime Extra Links are not working

Hi, I have 6 accounts (friends and family) and I have asked the upgrade team to upgrade 3 amazon prime extra. Which they have included and when I wanted to activate it its says "It looks like your activation link is no longer valid. You might find th...

Resolved! Disney plus

I got disney plus free for 6 month. i will start paying for disney plus every month but was wanting to know can l pay for the year.

Frustrated customer need to re-grade, but can't see how. Easier to leave?

Just visited the O2 website planning to purchase a new phone and monthly contract for my son and then realised another family member already had an O2 contract. I saw there was a way to add an additional contact and save 20% so thought I'd look at th...

Paying my bill

Hi, I need the page with a live chat on it please, I need to pay my bill, but cant use my phone and app on both iphone and mac are saying the payment cant be made? If i could speak to someone and go through it manually, I can pay my bill, please help

Resolved! Device Credit Plan

Can you get a device plan showing VAT on the agreement? I asked O2 for this but they have just sent papercopies of my monthly bill but it is the part for the device that I need VAT invoices/receipts

Resolved! Contract hotspot restrictions

Hey, I was about to get an iPhone 12 Pro contract with unlimited data and I was wondering if there would be any restrictions on mobile hotspot? Thanks

O2

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