- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 122810 Posts
- 826 Topics
- 7466 Solutions
Hi @ddd66
Have you tried deleting the app and reinstalling It? If that doesn't work give O2 a call and ask then to reset your My O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
- 122810 Posts
- 826 Topics
- 7466 Solutions
Hi @ddd66
Have you tried deleting the app and reinstalling It? If that doesn't work give O2 a call and ask then to reset your My O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
- 1930 Posts
- 80 Topics
- 12 Solutions
Hi @ddd66 have you managed to log in to the MyO2 app by now?
