Network issues

Kieran16 · ‎08-05-2021

There are no current network issues in my area but my phone has been unable to connect to the network for several days now. I’ve feel like I’ve tried everything including turning it off and on, resetting the network settings, and a soft reset. It’s extremely unfortunate that it has started playing up now, the same month that I’ve finished paying off my device plan.

Cleoriff · ‎08-05-2021

Hi @Kieran16

You may need a new sim.

You can get one by calling O2 Guide: Coronavirus Community Help and Support

Or popping instore.

Veritas Numquam Perit

MI5 · ‎08-05-2021

@Kieran16

Check the troubleshooting here Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎11-05-2021

Hi @Kieran16 did you manage to find out what the issue was?

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