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Network issues

Kieran16
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:
There are no current network issues in my area but my phone has been unable to connect to the network for several days now. I’ve feel like I’ve tried everything including turning it off and on, resetting the network settings, and a soft reset. It’s extremely unfortunate that it has started playing up now, the same month that I’ve finished paying off my device plan.
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Cleoriff
Level 94: Supreme
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Registered:

Hi @Kieran16 

You may need a new sim.

You can get one by calling O2 Guide: Coronavirus Community Help and Support 

Or popping instore.

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
  • 120597 Posts
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Registered:

@Kieran16 

Check the troubleshooting here Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TheresaV
Former Staff
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Registered:

Hi @Kieran16 did you manage to find out what the issue was?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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