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My o2

ddd66
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

A problem with logging in to the my O2 application for several days. What's happening??

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Cleoriff
Level 94: Supreme
  • 106516 Posts
  • 790 Topics
  • 5527 Solutions
Registered:

Hi @ddd66 

Have you tried deleting the app and reinstalling It? If that doesn't work give O2 a call and ask then to reset your My O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106516 Posts
  • 790 Topics
  • 5527 Solutions
Registered:

Hi @ddd66 

Have you tried deleting the app and reinstalling It? If that doesn't work give O2 a call and ask then to reset your My O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
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TheresaV
  • 1922 Posts
  • 80 Topics
  • 12 Solutions
Registered:

Hi @ddd66 have you managed to log in to the MyO2 app by now?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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