Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upfront fee still pending

I have ordered an iPad last Friday, got all the emails, Thanks for your order - it's now full steam ahead at our end.We'll process your order as quick as we can, so it will be in your handsbefore you know it. And if you're itching for updates (which ...

Resolved! PAC code

My phone number hasn’t transferred over yet can you help please

Possible to report coverage deadspots?

Hi folks! Long story short, moving house to a quite large development which is somewhat in the "country" - but there's very little phone signal out there - even voice calls are difficult to make! I'm wondering if there's a way to report such deadspot...

Resolved! Charge to o2 account from old Xbox account

Hi, I have a charge of £13.99 on my o2 mobile phone account from the Microsoft Store. This charge is from an old Microsoft account on Xbox which i no longer have access to. I have no access to the Microsoft account either as this was set up by a frie...

NEW ORDER

Saturday I made a order for 12 pro max 512gb when must wait more then 6 weeks for delivery. At the end of order asked me to pay £475 deposit, so £505 together with upfront cost. Now this money gone from my account and as well from pending, just a ema...

Tech support

Anyone else find tech support useless? Incoming calls are getting the engaged tone for no reason, outbound calls come up as ‘call failed’ unless (for some bizarre reason) I’m calling 02. Called to get this fixed, was asked a bunch of troubleshooting ...

Resolved! Why has 4g been turned off

Anyone know why 4g has just been turned off

Resolved! Phone cut

Unfortunately I have missed my payment from last month and been totally cut off due to this. I’ve went into my 02 app to make the payment, but it looks like I’ve been totally cut and obviously can’t phone the number from my sim.How can I pay if my 02...

Resolved! Leaving O2 (pac code)

Hello. I joined Three a week ago. Got the PAC code from O2, ordered the Three sim, put it in my phone 3 days ago and my number still hasn't transferred over. I'm self employed and finding it really difficult to cope as I threw my old sim away (thinki...

Resolved! opened and damaged box

Im bought a new phone with 3 years contract. Today I received the device, but arrived with broken seal, and opened box, with damaged inner separator.Tried to reach the customer support but almost impossible. O2 website offered some DIY solution, and ...

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