Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Leaving Airtime

HelloCan i cancell my airtime plan and continue to pay my device plan?

1461treab by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Changed from 12 months to 30 days

So we are both 4 months into a 12 month sim only contract, and strangely enough, when we log in to our accounts, there's an option to upgrade to a 30 day plan! O2 have confirmed that we can cancel the contract and go to a different provider after 30 ...

JAY81UK by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Finishing my contract and moving number

Hi, my current contract is due on th 5th January. I would like to move to different network as I have problems with network coverage in my home and work. Also the offer from O2 to keep me in is a joke. When could I cancel my contract and when request...

topmek by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Request PAC

Does O2 have a live chat to request PAC. I have clicked on a square with a girl and it says 'Give us a moment' How long do you have to wait or how does it work?

Alibt by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! No Signal - O2 Status Checker Disagrees

Still a continuing problem in Paddock Wood, Kent with no signal from the local transmitter mast. I know it’s being upgraded having had the notice that it would go off intermittently in the last few days as work was being carried out. There is NO O2 s...

Freddo by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! SIM only - ‘I’ll be using an iphone’

Hi,I’m looking to get a SIM only deal at the end of my contract. I currently have an iPhone SE however am looking to buy an android phone outright before the end of the 12month SIM only contract. I thought SIMs worked in all phones and it just depend...

Toria by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Late Bill Payment

Hi All. How many days do we get after our bill due date to pay without getting that late payment charge of £3.50? Thanks All, Merry xmas N happy New Yr xx

Laffer by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Voice mail

I have received a notification I have a new voice mail in all the years I've been with 02 I've never set a voice mail up. I don't want to react to it in case it's a scam. Would love some help please

Resolved! sim

Can recieve calls but cant dial out?

chris96 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Compensation

There has been post of customer being offers £75 for compensation for the recent bata breaking down is this correct and if so why isn’t all customers being offered it I have been offered only 2 days of data credit