Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 0800 977 7793 and mycare@o2mail.co.uk

Hi o2 Community. I am an existing o2 customer and yesterday placed orders online (with the assistance of someone from livechat) for two new sims to move other household mobile phone numbers from another network provider to o2. I received two emails t...

O2 Sim only and Apple Watch watch cellular

Hi, currently on Vodafone, hoping to move over to 02, looking at a sim only deal, but don’t know if I have the option to sign up to keeping my watch cellular. Currently with voda I pay £5 a month, do O2 offer this?

Amazon unlimited music cancellation

How can I cancel amazon unlimited music

How do I get a replacement SIM?

I am extremely frustrated by O2 and think the easiest way to resolve this it to switch to Vodafone. I have (what I think) is a very simple request: I need a Nano SIM for my new Iphone11. My current iPhone6 SIM is too big and there is no cut out for t...

My surname has been misspelt

My surname on my account has been misspelt, what do I have to do to correct the spelling

Cancel O2 contract due to lack of signal without phoning up

HiI need to cancel my contract as I have no signal in the house or village where I live, despite the website saying there's good signal on my postcode.I've tried changing to 3&4G but still no signal and my phone works in other locations.Does anyone k...

Resolved! First Bill

I received my SIM this morning and i have downloaded the app all seems to be working fine however i am a little confused by the info - Your Bill arrives in 29 days on October 25 Last airtime bill - bill period up to 26 September payment due 10 Octobe...

84222 scam

Have been defrauded out of £50 (spending cap) for texts I received from 84222 I did not sign up to anything or call that number

Resolved! Payments

Hi, my contract ran out in July.. someone got in touch and offered me a 3 month deal of paying £20 untill the new iPhone 12 came out .. approx 3 months..I accepted this deal. however after just checking my payments I have not been paying £20.. can yo...

Resolved! change my number

I tried ringing o2 to change my number and phone keeps getting hung up

O2

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