Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Changing my phone

Can I change my phone and still keep what's left on my contract?

rena23 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Credit referrals

Tried taking out another contract earlier on today and said was unable to continue at the end of checkout and it said something like it's something to do with credit referrals this is my first contract with o2

Ryan1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 4G roaming in Spain

Hi,I’m considering changing to O2 on their 50GB sim only for £30 from Three UKI’m just wondering if O2 Offer 4G roaming in Spain? I’m going on holiday in may! Three uk only offer 3G roaming at the moment unfortunately unlike EE and Vodafone which off...

Resolved! No 4G coverage while in Spain

I have been to Spain numerous times whilst being with 02 they have recently incorporated the use of all calls text and data to be included in normal allowances when in the EU. But when ever being in Spain I have never been able to receive 4G coverage...


I have recenty transfered as my 24 month pay monthly contract expired. I went on sim only which my bill is apparently £20 per month. This months bill equated to £40 as I was not aware of curtain charges as I was not not informed

complaint by Level 1: Joiner
  • 3 replies
  • 0 kudos

Cap Call Charges

My son has learning difficulties, How can I cap calls on his plan?

optomism by Level 1: Joiner
  • 4 replies
  • 0 kudos

Loyalty be ???

Im a o2 customer over 10 years and Im not feel like a value customer ...No loyalty discount, offer exactly the same like for a new customers. I upgrade 2 days ago and even Im not eligible for Family Plan. (Me and husnabd on o2 contract, son o2 top up...

JMS by Level 1: Joiner
  • 11 replies
  • 0 kudos

Number is unrecognised

I ported my number from BT to O2 back in May when I got a new S8 on a monthly contract and since then a lot of people that try to call me have got the message 'number is unrecognised'. It's happening a heck of a lot. Occosionally the person that is c...

Resolved! pleas help

hello i travled to iraq but my sim work 24 hour after it can not register to network

romaing by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change of Email address

Hi, I have changed my email address a few months back trying to look at my bill on line but noticed they are sending stuff to my old email address. How do I change my billing info to go to my new email address and not the old address. Help anyone!!

LS by Level 1: Joiner
  • 2 replies
  • 0 kudos