Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to bring over number to o2 from a different network with the puk code?

Hi when I signed up to o2 pay monthly sim it asked if I would like to bring over my existing number which I do so I got the puk code from my old provider and gave it to o2 then I got an email telling me it had failed as the number I have just got fro...

Transfer of number

Hi,I was with Tesco and just got a new contract with O2 and I have filled out the form to transfer my number across. I have noticed today I am not receiving any calls or texts on my Tesco sim. I have put my 02 sim into my phone but this is still show...

Resolved! Extra charges

Got an extra charge on my bill for a picture message. Got to my phone messages and see what picture I had sent, it’s actually a website link? Do we get charged for sending website links to non iPhone users if a picture is shown with the link??

Resolved! Payment problems

My phone has been cut off and I need to speak with someone to make the full payment of the pre agreed amount that I was suppose to pay but didn’t have a direct debit set up. Can someone please call me to take the payment

Resolved! Changing my number

I’m being harressed by someone and blocking them from my number oils not working. How can I get a new mobile number?

Resolved! Am I entitled to 25%. Currently work at McDonald’s

I’am entitled to 25% working at McDonald’s part time and, a student also at the moment. how do I add the discount.

Keeping my old o2 number

I would like to keep my old o2 number on my new signed contract

Bad network signal

I’ve recently moved to a ground floor flat and never have any signal to send or receive texts or to make or receive calls. My sister lives in the same block on the first floor and when I go there my signal is fine. Missing a lot of important calls so...

I am an NHS nurse and O2 have destroyed my credit rating and it’s because of their incompetence!!

O2 have absolutely destroyed my credit rating and are refusing to fix THEIR mistake!! I was a good and loyal customer of O2 for five years at the time and my 24 month contract on an IPhone was due to come to an end in August 2018. I decided to upgrad...

payment issues

Hi - I've recently changed provider from 02 - I canot login to My 02 to see my last bill and need to have the O2 bank accounts to pay as the direct debit has been cancelled by mistake. Can someone call me or send an text to xxxxxxxxxxxxx thanks T.Eln...

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