Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bad network signal

I’ve recently moved to a ground floor flat and never have any signal to send or receive texts or to make or receive calls. My sister lives in the same block on the first floor and when I go there my signal is fine. Missing a lot of important calls so...

I am an NHS nurse and O2 have destroyed my credit rating and it’s because of their incompetence!!

O2 have absolutely destroyed my credit rating and are refusing to fix THEIR mistake!! I was a good and loyal customer of O2 for five years at the time and my 24 month contract on an IPhone was due to come to an end in August 2018. I decided to upgrad...

payment issues

Hi - I've recently changed provider from 02 - I canot login to My 02 to see my last bill and need to have the O2 bank accounts to pay as the direct debit has been cancelled by mistake. Can someone call me or send an text to xxxxxxxxxxxxx thanks T.Eln...

Tracking my order

Hi, I got a text from O2 saying that I would receive my phone between 16:18-17:18 at 9am this morning then at 14:00 I got a text saying it would be within 5-15 minutes. But it’s 17:28 now and I still don’t have it. I tried to track it on DHL website ...

Resolved! Move from pay monthly to sim only

I am out of contract and currently paying £33 for 20GB data, unlimited calls and texts. Is it possible to switch to a sim only deal with the same data allowance and will this save me money?

Resolved! Using esim instead of sim card

I want to use a esim for my pay monthly number to free up the sim slot for a french sim, does anyone know if I can get an esim and transfer my number to it and if so how to order etc.no help from o2 as email and chat and telephone help line closed! t...

Resolved! Adjustments

What are and why am I paying for adjustments?

Help I’ve been given a order number

hi guys I got sent this on Wednesday and i got a order number but I've had no updates.. I'm slightly worried.Thanks for your order - it's now full steam ahead at our end. We'll process your order as quick as we can, so it will be in your handsbefore ...

Open media%20messages

How do you open media messages after you have put your phone number and PIN ?

Resolved! iPad 12.9 128gb delayed!

Hi, I have ordered my ipad on the 26 Nov and am still waiting. Has this happened to anyone before, how long can I possibly have to wait?Eduardo

O2

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