Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 405703 Views
  • 2 replies
  • 2 kudos

Resolved! 5G phone but no 5G in my area

Hi, I am looking to upgrade to an iPhone 12 5G, but I don't have 5G in my area, only 4G.will my phone still connect to the internet? If so, will I notice any changes or do I wait until I have 5G in my area?thanks

Gill08Mcc by Level 1: Joiner
  • 1417 Views
  • 3 replies
  • 0 kudos

Resolved! Physical Sim/eSim with the same number

I have been searching around about this as have a smartwatch that can use 4G/LTE but the only answers regarding it are over a year old so was wondering it is possible now. I would like to know if you can make your existing physical an eSim but be abl...

ftlist81 by Level 1: Joiner
  • 3898 Views
  • 3 replies
  • 0 kudos

Resolved! 5G sim?

I've just ordered a 5g ready phone. Can I just swap the sim I now have into the new phone or do I need to use the new SIM and then use PAC to keep my number?

Si57 by Level 1: Joiner
  • 934 Views
  • 3 replies
  • 0 kudos

Resolved! Phone

Hi my phone has been blocked m cut off so no one can ring me as my bill is late I don’t have a phone to ring 02 on I can’t get in contact with you I can pay my bill this week I need to change the payment date also

Phone11 by Level 1: Joiner
  • 476 Views
  • 1 replies
  • 0 kudos

Resolved! airtime

I have been told I am on unlimited texts to any mobile any network, but what is this airtime as it says about charging me for texts and data

stan2 by Level 1: Joiner
  • 3125 Views
  • 4 replies
  • 0 kudos

live chat

whats up with this live chat. it says what account you want help with so I click my O2 account then it says what type of account do you have but when I click the arrow nothing is listed

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stan2 by Level 1: Joiner
  • 1574 Views
  • 5 replies
  • 0 kudos

Resolved! No Network Access

Hi there I have no access to O2 today. My bills are up to date, O2 says the local network is fine, and I've tried restarting the phone more than once. Please someone help me. Thank you, Ed