Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Showing old number

I have recently moved over to 02 my number has changed over but when I text people it’s coming up with the original 02 number not the one it should show

Resolved! Leave

I Would like to leave o2 and I have tried calling the customer service line but I was waiting over a hour to speak to someone so I hung up the phone

Resolved! Speak to someone???

How on earth do you speak to someone at 02 or start a webchat? When I call I go through the options and then it says bye bye and cuts me off. My SIM is supposed to be transferring to 02 today and I need to check if this is happening.The difficulty in...

Resolved! Device exchange upgrade

Hi I recently upgraded to 12 pro max I find it too big tbh if I wanted to exchange it but stay sane tariff how long would I be without a phone?? Thanks

Resolved! How do I change my direct debit day

Is there a way to change my direct debit day online?

Resolved! do i%20need%20to%20switch%20sim

I have just changed to a sim only deal staying with 02. One of their emails says my 'parcel' will be delivered by royal mail. My account says the switch has taken place...do I need to switch sims or continue with the one I have ?

Resolved! returns label

Hi i have just upgraded but cant get on with my phone can someone please tell me where i can get a print out RETURNS label please as im slowly losing my temper because im goin around in circles trying to find one.many thanks

Resolved! Early Upgrade And Bill Problems

I upgraded my phone early, and was expecting the remaining amount to go out when my next bill came in, this didn't happen. But also my bill for my new phone is a lot lower than expected, I don't want to get an unexpected bill for a load of money, can...

How to manage time on my sons phone

Is there a way to set the phone so it locks at a certain time. I recently upgraded his phone to an iPhone. I had family link on his old one and could set it from my phone. Unfortunately I'm android and family link doesn't work o. IPhone. Please any a...

insurance claim damaged phone

Hi I have 3 i phones on a monthly contract with O2 and one has been dropped and damaged and screen cracked and a blurred line on display. I pay insurance monthly for all 3. how do i make a claim for a replacement/fix of phone please. Thanks Haley M

O2

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