Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrading

Hi I am thinking of upgrading to another contract within O2 (I'm current on a monthly 4GB, unlimited C & Ts) and thinking of upgrading to a better model with better GB, memory unlimited C & Ts and was wondering what would happen to my old contract Wo...

Resolved! Phone unlocked?

Hi everyone, if I buy a pay monthly iPhone, can I use it with a vodafone sim card or the sim have to be O2? Thank you

Network at home

O2 are unable to provide me any network whilst I’m in my new property, Iv reported it several times and they’ve said it’s fine. I am unable to receive any form of data without WiFi, my phone only works with WiFi when I’m at home? They have said I wou...

Resolved! Got my 5G Card with iPhone 12 do I need to PUK my number over - or will it be done automatically?

just got my iphone 12, it comes with a 5G card, but this is not on my number.. What do I need to do to convert my old number to my new phone / card?

Pay off some of my Device Plan

Hi I've just upgraded to iPhone Pro Max and in order to reduce my mthly bill I want to pay off a chunk now. Last time I did this online and used paypal. I can't seem to find the page. I can't do it over the phone as I want to use my Paypal account. A...

Did I pass credit check?

Hi guys, so i palced an order today for the iphone 12 pro max and received all the legal documents and order confirmation and my new phone number, does this mean i passed the credit check?

My bill

When I took the contact out on the 11th November they offered me to phones with 20% off. I did what they said to text LOYALTY 21500. But I've received a text on both phone saying I'm not allowed to have it. Can u explain why this is now please

Free Disney

How to activate my free 12 months Disney?

Resolved! Phone bill

Phone bill

Upgrade

I'm due an upgrade.. I have had 3 contract phones with 02 for 20+ years, all latest phones. Costs about £140 p/m. I have been through retention and been offered Samsung S20 plus with 30gb data.. For £42 over 36m..... I've found the same phone with 13...

O2

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