Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

lost phone, bad customer service

Lost my phone about 3 days ago, contacted O2 immeidately and made a claim, they told me they would message me within 2 working days. Its been almost 3 and i havent recieved a reply. I keep being told to call them but I dont have a phone and I also am...

Resolved! Bills

I've bought a £22 a month airtime contract 20gb and unlimited texts and minutes but my first bill for airtime was 26.80 exc vat. Does anyone know y

Blacklist a lost phone

Hello I lost my phone last week and my 3rd party insurance company is asking for the lost phone's IMEI number to be blacklisted for the claim to be processed.I have asked O2 to blacklist the phone and they have barred/blocked the phone.The insurance ...

Resolved! Samsung s20 ultra rebooting

A few days ago my phone auto updated something I am not sure what and restarted as usual. Since doing this everytime I lock my phone or take a phone call and put the phone to my ear my phone restarts. Its so frustrating. I have factory reset and it s...

Resolved! Random phonecalls

I have received a few phone call’s today from people stating they are phoning back after I had phoned them.I haven’t made the phone call..

Resolved! How to end a sim only plan

My sim only plan is due to end next month, how can I disconnect it

£30 goodwill gesture

Hi, due to no network coverage for 2 weeks o2 offered to credit my acc with £30 as a goodwill gesture. I spoke to adviser on the 4th May via webchat. I was told I will received a message confirming this shorty. Obviously I didn't as there was no conn...

Resolved! Changing auto top up amount

I have been looking for two days now to try and change my monthly amount, can anyone point me to the right place.

Resolved! Wrong tracking number

Hi, I just got a email saying DPD has my o2 order and a tracking number. The tracking number given has already been used, as in DPD say its an o2 order from 2020 and isnt for my postcode. The status of the order hasnt changed on my account. So im ver...

Resolved! Order processing

Hi!I ordered the iPhone 12 yesterday.At the end of my order it took me to a page that said my order is processing, it may take up to 24 hours and this may delay the delivery of my order.I’ve received all the emails with t&cs and pre-contract agreemen...

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