Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

02 Free gift redemption not working kondor

Hi, tried today to redeem my free gift from 02 but after entering my code it goes to a pick your gift screen but it stays blank and I cant select any gift on screen

R89POW by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! My Contract has ended.

Hi, I currently have 3 mobile phone lines with O2. The first one ended this month. The second one ends 02/09/2019. The third one ends in 2020. How do I ensure that once the contracts end, o2 closes the accounts? i don't want them to continue the tari...

AbbasB by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change Name of bank account holder in payment details

How can I change the Name of the bank account holder in change payment details section?My phone was bought by my husband but the monthly payments are made by me.But in payment details, I can see my bank account details but the name of the bank accoun...

neha by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! want to unlock old phone

I would like to unlock the old phone i am upgrading from, so it can be used by others witgh their own sim?how do i do this?

Websterd by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Virgin £9 cheaper per month

I have been with O2 for years and like the service, But Virgin are £9 a month cheaper. Over 3yrs thats quite a saving. My wife is with Virgin so I know that they are good too.Do O2 price match?

Jim66a by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! transfer Nr

Hallo! How do I transfer my old Talktalk tel. Number to new o2 phone. Thanks!

prolis45 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! hi

i can active direct debit to pay my bill

Matei by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Paying The Bill

Im struggling to pay my bill online, and for some reason on the app it says there is an issue when I try to log in

TanTan by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Delay to New Order

I placed a new order on the 17 July 2019 and I've not heard anything since. Please can you provide me with an update ASAP as this is now required urgently. Thank You Sarah

S_Roberts by Level 1: Joiner
  • 2 replies
  • 0 kudos