Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can’t make or receive calls since upgrade!?

I upgraded my phone today to an Apple iPhone 12 Pro and I’ve had a lot of problems making and receiving calls. My husband tried calling my number and it says that he had dialled an incorrect number? I tried calling and it beeps once and disconnects. ...

Resolved! Age restriction

iPhone XR- looking to unlock age restriction but only sending the code to wrong number not sure how to chnage to phone I’m using. Can anyone help?

Fraud team

Hi looking for info as I placed a contract order on Friday had nothing but trouble keep getting lied to put on hold phone put down the lot as it was out for delivery then apparently the fraud team stopped it yet no one seems to know why as everything...

Resolved! direct debit

why am i overdue when i pay by direct debitplease explainGail

New sim won't connect to 4g

I just upgraded my contract and now that the new phone and sim are here I decided to take it to work but when I got there I realised that I had no 4g at all. I looked into it and the phone isn't registering that the sim card works. It doesn't have a ...

Resolved! Sim activation

My sons sim was deactivated as his phone was lost we have a new sim but it won’t activate

Resolved! My phone

I ordered a phone yesterday I’ve got an email with my order number but no delivery or despatched details like it’s took money out my bank for upfront cost but heard nothing. Can’t get into o2 live chat so basically this is my last resort when I order...

Resolved! Online chat

How do you get online chat with a guru

Resolved! Text

Just received a text saying from O2 that they couldn’t take my money for bill - is this a scam?

Resolved! Swapping number over to O2 SIM

I joined an O2 monthly plan online over a week ago.During the application I submitted a PAC code to change over my number from Vodafone.I have already received my O2 SIM through the post. My question is do I need to do anything e.g text a message aft...

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