Online chat

[Duncan5]

How do you get online chat with a guru

[Cleoriff · Accepted solution]

@Duncan5 

If you go into the shop you will find someone from Live chat there https://www.o2.co.uk/shop 

Or use this link https://www.o2.co.uk/contactus 

[Laura36]

hi I paid my phone bill last night and I got reconnected but this morning I have been disconnected again this is a joke can you put me back on please cause I did pay

[MI5]

@Laura36 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.