Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Failed Credit Check

Hi. My credit check for a monthly contract keeps being declined for unknown reasons. At first it was because I was not on the electoral role. Now I am registered so that shouldn’t be an issue. I tried again to be accepted for a monthly contract and w...

Not receiveing emails

Not receiving emails but everything else ok

Wifi Calling and Call Divert

Hi all, Just joined o2 and having a nightmare already. Why do o2 make things so complicated? First problem. iPhone SE and iPhone SE 2020. Both on latest firmware. Tried to activate wifi calling, got message to contact o2 to enable feature. Registered...

Calls UK > Guernsey and Guernsey > UK

Hi, I would appreciate some clarity on Guernsey costs as I have contradictory information from chat and customer service call. I have an O2 12 month Pay Monthly contract.Plus, it seems to be asymmetric.When I called, I was told calling Guernsey from ...

iPad

Pls can you let me know the most cost effective way to get an iPad pls? It’s for my child so doesn’t need to be a new model.

Resolved! Direct debit taken but bill was zero

We have recently moved out of the UK and I cancelled my account with O2 back in June. I paid a final bill in July. I received an email the first week of August to say my August bill was zero 'nothing to pay', but today I see that the direct debit has...

Resolved! overdue

I received an email about overdue of my payment on my account.I put some money in my account this morning so I can pay now.I need to phone them but I left UK so I can’t call them.Should I just wait for the next withdrawal?

Resolved! Credit check when upgrading from SIM only to Refresh

Hi, I’ve had a SIM only tariff for around 15 months now, ordered on an 18 month contract but with an option to upgrade early to Refresh after several months. The MyO2 app says “Good news. You can upgrade today.” and has for many months now. I’m think...

Resolved! Phone bill

How do I contact o2 if my phone has been cut?

Resolved! Payment

Hello i need to speak to someone asap about my payment my phone has been cut off and keep getting hung up by speaking to customer service!

O2

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