Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! live chat

Has anybody managed to live chat with O2? I haven't been able to can someone help me

Resolved! iMessage help

Hi I have moved from EE to O2 and kept my mobile number. It’s been a couple of days now and my number transferred over no problem for calls, texts and iMessages. Then yesterday tea time my phone stopped letting me send iMessages. It has reverted to m...

Resolved! End of Contract

Why is so hard to speak with anyone at 02! I am tring to see anywhere on my account if my contract has finsihed as I want to leave / downgrade my contract. I cannot see how I 'leave' o2...

Resolved! Keeping an old number when changing to pay monthly

I am currently using a pay-as-you-go O2 sim. I recently purchased a pay-monthly sim. Is it possible to keep my old pay-as-you-go number when i switch to pay-monthly? Please help.

Data topup

I try and try and try again but I simply cannot use the 02 site. All I want is to get more data but I go around in circles getting nowhere. The help numbers I'm refered to do not help at all. The options I need just aren't there

Resolved! Unauthorized charges for text

Getting messages from number 78484 don't know how to stop it it's changing me £13.50 a month talk 2 with customers service no help how to stop this?

4g doesn't seem to be working - s20 ultra (5g)

I've just bought an s20 ultra 5g as I broke my s20fe. I put the sim in the ultra and 4g doesn't seem to be working. I put the sim in another phone to check if it was poor coverage/signal but 4g showed up straight away. I've checked the network settin...

Resolved! Out of brexit

Am I right in saying I can still use both data and calls at no extra cost when in Spain at no extra charge until my contra runs out

Resolved! Charging my new phone

I just received my new phone, do I need to wait until the charge runs out before charging it again to better future battery life or is that not a thing anymore?

Resolved! Porting to O2

Hi all, Long time lurker, probably first time poster. I've had an O2 contract for some time but only recently decided to port my 'main' number to O2. Today is my port day and my old SIM/Netork has lost service as has my O2 SIM. Is this normal to lose...

O2

Forum Posts