Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 453040 Views
  • 2 replies
  • 2 kudos

Phone barred

Phone was barred as I thought I had lost it. Spoke to O2 customer service who said the no is fine. Any unlocking could take 24hrs. Anyone been through this rigmarole just to get a line reactivated?

SH10 by Level 1: Joiner
  • 623 Views
  • 1 replies
  • 0 kudos

Resolved! 2 new SIM card but I put the wrong card information

Hi I placed 2 orders for the new SIM card, one keep the old number and the other one is new number. When I placed one of the SIM card(keep number), I put the wrong credit card information. How can I update the card information? (I just know when I pl...

Andrew121 by Level 1: Joiner
  • 538 Views
  • 1 replies
  • 0 kudos

Porting my number half failed?

Bought a new contract with the view of porting my memorable number over? obtained a pac code, gave it to o2 and received the two notification messages. the number updated on my phone - settings - phone - my number. it also works on mobile data, sms a...

Cwoji by Level 1: Joiner
  • 1228 Views
  • 3 replies
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Resolved! Hi I am having some difficulty paying my bill this month.

Hi I have been trying to call customer service for a few days, however after I go through all the options I get cut off before I can speak to someone. Kind regards Glen Richards

Glen21 by Level 1: Joiner
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  • 1 replies
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Resolved! Bill

I need to speak to someone about my bill. But I carnt ring up as been cut off and carnt even ring 202

Don2021 by Level 1: Joiner
  • 547 Views
  • 1 replies
  • 0 kudos

Resolved! Restrictions

How do I get restrictions off my phone . I want to enter a competition on my.phone but it won't let me txt the competition numbers

Resolved! Transfer of ownership

Good morning,Please can someone help. I’ve had a contact in my mums name since is was about 15 and I decide to open a new contract in my own name recently.I opened the contract in an O2 store and he advised that I could make the transfer of ownership...

Jess1 by Level 1: Joiner
  • 5964 Views
  • 8 replies
  • 0 kudos

Resolved! Parents on wrong sim

Hi, My elderly parents are supposed to be on a payg sim, which is what was advertised when they paid for it, but they say that they have to put £20 per month as their credit disappears. It seems they're on a pay monthly instead, they probably use the...

Unable to make or receive calls

I upgraded yesterday morning have kept the same number. I was told it could take up to 24hrs for service to start on my new SIM. My phone is showing O2 service and I am able to send texts but unable to call out or receive incoming calls

Smileyfem by Level 1: Joiner
  • 3479 Views
  • 6 replies
  • 0 kudos