Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! 4G+

HiI'm using S10 5G, since last week im not getting 4G+, anymore.Any help please thank you

Alleshi by Level 1: Joiner
  • 8 replies
  • 0 kudos

O2 Text Message

Hi I got a text message late yesterday to say that my payment could not be processed. And to click on the link to avoid fees. The link then asks for all my details! This didn't feel right as I didn't get an email to back it up so I didn't complete. C...

Barb1 by Level 1: Joiner
  • 4 replies
  • 0 kudos


Hi, I’m currently in the UAE using the travel note on for countries outside Europe. Everything had been working fine on my phone for 48hours. Yesterday, my What’s App, messenger and iMessage stopped working saying that it can’t connect. My phone is a...

Bex1988 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Late payment

Iv just paid my bill that was late how long does it take to register on my account

Ness by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Bill paid

Hi all just paid my bill was just wondering how long it takes to get back online?

Delwood52 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Changing contract name to my name

My sister took out a contract for me in 2016. The account is under her name and I pay for it out of my bank account. I want to put the contract under my name since it is mine but I don't know how to do this because my sister and I are not on speaking...

DC1986 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Online upgrade cancellation

I ordered an upgrade to mobile wifi. And it is waiting in store for collection. If I don't collect will item be returned and my contract cancelled?

Moore33 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Anyone else had a text from 07519 305752? It said O2 unable to process my bill and to update my billing details to avoid fees. Included link takes you to a convincing O2 login page, but when I checked my account through the MyO2 app, the latest bill ...

Adam12 by Level 1: Joiner
  • 13 replies
  • 0 kudos