Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Recycle

I have just renewed my contract with o2 and wanted to take advantage of the recycle offer. There was a message at the end of my purchase saying to use my order number as the promo code for an extra £300 when recycling my old phone. Do I have to wait ...

02 rip off

Why do 02 like ripping people off. My Samsung note 10 is in very good condition but yet 02 only want to offer me a poxy £257.58p. But yet they want nearly or more than a thousand pounds for the latest ones. Then more than likely in a year's time only...

Resolved! More data

I’m trying to get a bolt on but I’ve changed my tariff which starts from next bill date and I can’t seem to get a bolt on because of this

Resolved! Extra charges

I received extra charges on my bill for calling a certain number I wanted to know how I can cap my account so in the future I will be made aware before I can make these types of calls.

Upgrading

HiyaHas anyone had any experience with getting a better upgrade than what is offered to you online?I’m really not liking these 36 month contacts as I took one out but I’ve had problems with the life of the phone during the last 12 months of the contr...

Resolved! Not registered with network

I have moved recently and get a very poor signal. I spoke to an O2 customer service agent who said I should be getting a good signal and told me to go to an O2 shop to get a more up to date sim which i did (whilst the agent was still on the phone and...

Resolved! Roaming Abroad?

I’ll be traveling to Serbia and it isn’t within your “European zone” or on your Travel bolt on! What are my options for roaming there?

Resolved! 5G tarrif

How do I find the 5G Tarrifs, or are they not separated anymore, I’ve just bought the iPhone 12, got a 5G sim, but need a 5G tarrif?

Resolved! Device swap advice

Just trying to get some advice on which way to go with a device swap before I spend time on the phone / chat to O2 or go to a store. I've got a Pay Monthly account with a phone and a 'Personal Hotspot' ( 4G dongle thingy that connects to other device...

Resolved! I want to chat with an advisor

want to webchat with an advisor about upgrading my device, on web chat. None of the "Contact Us" pages give me any way to do that. Where the hell do I go. This is to O2's advantage to retain a customer. The only benefit to me is convenience (I could ...

O2

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