Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111523 Views
  • 15 replies
  • 5 kudos

Resolved! New PAC and SIM

I gave O2 my PAC code and phone is all set up and working. However, when I try to sign in to my account, it is saying that it has sent the code to the original number, so I'm not getting it and can't get into my account. Any ideas what I can do?

Scatts by Level 1: Joiner
  • 558 Views
  • 3 replies
  • 0 kudos

Resolved! Where is the Credit?

Hi All,Who received the credit for Jan bill?O2 promised to give 2 days credit to customers in the end of Jan but I don’t see any.Where is it?

Vlad by Level 1: Joiner
  • 1063 Views
  • 11 replies
  • 0 kudos

Resolved! Upgrades

I’ve currentlly got 2 contracts out one phone and the other is my tablet I’ve been with 02 for a few years and always paid my bills on time with them and always upgraded when I’ve finished my previous one, but I got one out for my brother last year a...

Bianca94 by Level 1: Joiner
  • 479 Views
  • 2 replies
  • 0 kudos

Free Upgrade on old Nokia Phone (Not smart phone)

I have an old style nokia mobile phone with o2 which i have had for years and I think I need to move into the 21st century, is there a simple way I can find out if I can get a FREE upgrade to a smart phone please?

Bluto36 by Level 1: Joiner
  • 373 Views
  • 2 replies
  • 0 kudos

Resolved! o2 refresh question

Hi I recently got a phone from o2 in last 7 days I want to pay the handset off and get a better phone. Tried click and collect and the phone not available I want till next week but If I go into a shop tomorrow I can pay my device off and upgrade in t...

Nationwide data issue?

This is abit long so bare with meSo starting on Friday i noticed some apps and websites failed to load or loaded very slowly when using data. Over wifi those apps/sites worked fine. I rebooted phone and still the same. Confirmed with o2 i didnt have ...

paulbacon by Level 7: Part Timer
  • 1348 Views
  • 10 replies
  • 0 kudos

Resolved! Keeping my number after changing from pay monthly to pay as you go!

Yesterday i decided to change from a contract to a pay as you go phone. I rang up and got it sorted so i can keep the same number i had on my contract. My old sim card is now saying no service but my number has still not changed over to my new sim ca...

Cheree by Level 1: Joiner
  • 776 Views
  • 5 replies
  • 0 kudos

Resolved! No confirmation email

I have bought a new handset from the O2 online shop and have not received a confirmation of perchase email as it states you will receive one can anyone help

Resolved! Where do i send the phone

Hi, i'm expecting dpd tomorrow to pick up my iPhone for repair as i damaged it. Im not sure which address should i put on the package with my phone. Where do i send it, help

Anonymous by Not applicable
  • 2971 Views
  • 12 replies
  • 0 kudos

O2 Fair Usage Policy in regards to mobile data

Hi all, after spending hours reading through terms and conditions, excessive use policy and fair usage policy, I can not find in writing the actual O2 limit which it applies to customers who use their data excessively. The reason I am asking this, is...

Sergio by Level 1: Joiner
  • 1766 Views
  • 8 replies
  • 0 kudos