Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Non-existent customer service for credit refusal - checking I have been given correct email

Hi, I tried to switch to o2 on 11/5 via a reputable 3rd party broker and put an order in for a mid-range phone for "next day delivery". I was refused credit and my order was cancelled on 14/5. I was advised to contact o2 themselves and ask for an "Au...

Resolved! Not being able to hear other person

I have a moto g 5g plus had it a few months now all going smooth with it but now and again I can't hear other person on other end of phone and get cut off is there any way to fix this thanks you

Resolved! Previous bills

This is unreal that you can’t view past bills, you just get sucked into a link loop taking you back to the same place : my o2 > view bills and payments > select number > view airtime bill > view bills and paymenys, then boom back to where you started...

Am I approved or not?

I got an email: We've received your order. You're all set.Thanks for your order - it's now full steam ahead at our end.We'll process your order as quick as we can, so it will be in your handsbefore you know it. And if you're itching for updates (whic...

Resolved! I can’t received or make any phone calls

Last week I got an Ipad on contract with the number I had on my iphone and I’m paying monthly for it and when I did the upgrade I said I didn’t need a new sim card for it but it looks like since I got my ipad I can’t make any phone calls or receive a...

Resolved! Slow internet

I just bought a new 02 sim card, the internet is incredibly slow... I have checked the network coverage in my areaI have restarted my phone.I also use the phone for hotspot internet, if that helps.My phone is IMO S2 Verve Connect 4GAny help would be ...

Resolved! Hi

Do 02 send out welcome letters when taking upgrade out ? I've been with them some time but can't remember if they do I only wanted things via email

Resolved! My phone%20updated,%20now%20it%20has%20frozen%20and%20I%20cannot%20use%20it

My phone Samsung Galaxy S20FE has updated and it has now frozen and I cannot use it in any way, cannot even turn it off, what can I do ?

Resolved! Poor network coverage

Hi. . .I hve just come back to O2 after a short stint with Sky mobile (They piggyback off O2).My network coverage is worse than with Sky and also when I was previously with O2. My phone is a Galaxy S10. I'm now wondering if I have ordered the wrong s...

Resolved! Amending order details

I've ordered a phone but the wrong address is showing on the order (old account address). How can I change this and make sure that the phone is delivered to my home?

O2

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