Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I signed up to switch to O2 9 days ago - no SIM has arrived

I signed up to switch to O2 9 days ago - I received my confirmation, username etc and can log into my account but have received nor heard anthing and no SIM has arrived. If I log into my account it says I havce no service, so nothing to chase. Any id...

Resolved! Why make it so difficult

Simply wanted to pay the remaining balance on my device.Unable to do so via app - need to call.Call and end up taking to the robot for ages as it doesn’t understand.Finally think I am getting somewhere when the robot tells me the magic words I have t...

Resolved! Swapping sim

I don’t have my old sim to receive the message to swap sim.

Resolved! Exchanging Apple Watch

Ahhhhhhh, I'm a doofus.Ordered a 40mm series 6 apple watch yesterday which turned up today (amazing speed) but forgetting I'm.a big 18st man, I ordered the 40 and not the 44mm watch.Struggling, proper struggling, to find how to tell 02 I'd like to ex...

Resolved! Mobile data

Recently got a replacement sim and calls/texts work fine however my mobile data does not work. I have data and I’ve checked the network settings. Restarted the device yet my mobile data still does not work.

Resolved! My Sim sudenly died and i can't phone O2 or anyone

Hi Everyone Last night, without reason, my phone began to show NO SIM sign. Yet the SIM card was not moved. One of Mum's care workers put it into their phone confirming it was the SIM and not my phone that has failed. I've lost all numbers and info o...

Passwords have disappeared since upgrade!!

I upgraded my phone today to an iPhone 12 Pro and it was taking ages to move all the things across from my old phone to the new one, the apps have taken forever to download and all of my saved passwords have disappeared! I’m worried as I have a lot o...