Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disney+

Hi I’ve just upgraded and offered extra was Disney plus for 6months free. I activated it last week and all worked fine now it’s not on my account and has logged me out saying I need to resubscribe. can you look into why this has been removed from my ...

Resolved! Upgrade

I was able to upgrade to Xperia 1 in 2019 with an offer that O2 let me upgrade for free when I had money left on my contract to pay. The new Xperia 1 iii is out, and I'm wondering if the same or similar offer will be made available again to allow me ...

Resolved! Previous address abroad

Hi all,I want to set up my monthly pay instead of pay as you go. When entering my address, it ask for my previous address. My previous address has been abroad, but it does not allow me to enter a address from abroad. Any suggestions? Many thanks,

Resolved! Email

I have ordered an upgrade but need to verify by email How do I login to o2 email account?

Resolved! New phone

I was told I will receive my order Monday but my order isn't available for tracking

Resolved! Billed before I even got the phone!

I ordered a phone and contract on 27th August and got a bill from O2 for the first month on the 28th August (payable by 11 September), the bill was for the period up to the same day the phone arrived (it arrived on the 28th) and before I have even tr...

Sim

Not working

Roaming in Italy

Hi does anyone understand O2 fair usage policy on roaming in Europe. I have a place in Italy and am in the summer for about 90 days continuously. No WiFi in the house so am heavy on data. I use about 50 to 60gb a month. Was going to buy a sim card wi...

Samsung s21+ waiting time (not in stock)

Hi I recently upgraded my Samsung s10+ to a Samsung s21+ soon as everything went through I had a message saying phone not in stock 3-4 weeks wait has anybody else had this and will the phone be here sooner than they say Thankyou

Resolved! Early upgrade

Hi Guys I am thinking about doing an early upgrade - I still have my old iPhone 8 and could also recycle this one as well. Both work fine and no damage. How much could I get for both phones please ? thanks lisa

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