Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Getting calls from numbers similar to mine

Hi.. today I received a call from a very similar number to mine just a couple end digits off.. the girl said she was returning a call I just made to her (which I hadn't) and then I told her I had not called her and she said OK no worries bye.Thinking...

Resolved! Contract

I’ve just signed up for new contract Sat 15th (new customer) I’ve had all the t&cs emails and one with mobile number on. Does that mean I’ve been accepted also still can’t log into myo2 app is this normal

Resolved! E-SIM pack

I want to order an e-SIM pack for my current number. I am currently abroad so cannot visit a store. So how do I do this?

Resolved! Delivery by DPD

I know DPD aren’t taking signatures I/D for deliveries just a photo on the doorstep is this applying to phone upgrade deliveries with o2 as well

Resolved! Device plan

My phone has packed up and I have been given one after someone else upgraded. Can I pay off the device plan, but keep the airtime plan. I have 12 months left on my contract. I dont want to upgrade or pay for a phone I no longer have. I'm happy with t...

Resolved! o2 email address

I have to report crime and theft of identity, somebody open 12 accounts in someone names, case was reported to police but how to contact with 02.?

Resolved! International calls

How can I be getting charged £25.35 for 250gb unlimited txts n mins but have received extra charges for international calls £8 and there is 250gb unlimited txts n mins with international calls included £25 this is on a monthly basis

Resolved! Upgrade and change number

When I upgrade will I get a new phone number?

Samsung Galaxy Watch 3 Unable To Call / Text.

I have just got the Galaxy Watch 3, love it apart from a small problem.I have installed the Samsung app and configured it all and the watch has a 4G plan which costs £5 a month. I was under the impression that when the watch is away from the phone I ...

Resolved! Cancellation

I would like to cancel and clear my device plan off as I’m no longer happy with the phone.

O2

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