Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! bill extension

im struggling to pay my bill this month as being hit with unexpected bills.is there anyway of getting an extension time on paying my bill.thanks

Resolved! My o2

A problem with logging in to the my O2 application for several days. What's happening??

Network issues

There are no current network issues in my area but my phone has been unable to connect to the network for several days now. I’ve feel like I’ve tried everything including turning it off and on, resetting the network settings, and a soft reset. It’s e...

Unfair late surcharge after account cancellation

Hi - I cancelled our O2 account after they advised us that continued use would be subject to added roaming charges now that we live permanently in France. They advised that the account would close after 30 days. Literally the day before the account c...

Resolved! lost phone

I have lost my phone abroad and need to get a replacement sim card. I have tried for the last 2 days to try the o2 abroad help line but it is always engaged. Is there another way? Thank you

Resolved! Extra Charges

Hi there,I’ve been informed I’m being charged an extra 37.50 for a 15 minute call to Australia. I looked online and saw that it was 1p per minute to call hence why I called. You’re charging me over 2 pounds per minute for it. Can you please amend thi...

Premium charges

I need help from someone. I've checked my bills and there is a premium service charge of £7.50 on every bill, and I've never used this. It's pushing the tariff up to £42+ per month. I can't cope with this on top of the £19 device charge. It's so so m...

Resolved! Receiving call when abroad

Hi, if someone from the same network (O2) is abroad and calls me,do I also pay for the call or only the caller pays?Regards,Victoria.

Resolved! Changing to sim only

Hello I am currently paying for a phone and airtime but want to switch to sim only as I’m buying a new phone outright. Is it possible to just pay my remaining balance on my device and just switch over whilst keeping the same phone number

Resolved! Problem with contract

Hi, 2 months before i started my o2 contract but the time of doing contract i asked the guy that in middle of the contract i will have to go to india for 3 months so i will not pay for these months but after coming back from india i will bee starting...

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