Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disconnected ohone

Hello. My ohone has been disconnected and I can't even call or login to my o2 to pay the bill. What can I do.

Resolved! Switching from pay as you go to contact- how to keep my number

Hi I am pay as you go and I’ve just received my contact phone. How do I keep my number? (Both o2)

Resolved! Phone is blocked

My phone has been cut off but I have paid the bill how do I get it to work again I can’t even call any o2 free numbers for help? I’ve tried turning my phone off and on aswell but no luck

Resolved! Emails

My last few emails from o2 have been going to my mum’s email address rather than mine.

Resolved! Direct debit

I no I set up a DD for my phone and I get paid on the 10 it will go out on the 11 I think

Resolved! Overcharged in my last bill

Hi there, i was overcharged in my last bill. What do i need to do to resolve this?

Resolved! Change of sim.

I bought a new phone on upgrade so kept my number, went from 4g to 5g. I put a new sim card in, went to settings and loaded everything. This was Thursday. This morning, Saturday, i checked and no network connection. I took it to an o2 store who check...

Resolved! Lost SIM Card

Hi, my father has lost his mobile phone, which has an O2 SIM card in it (pay monthly, SIM-only contract). How can he obtain a replacement SIM? Thanks Alan

Wi fi calling

Hi, I know this has been discussed before but after trying all the previous advice can anyone suggest anything else? My wi fi calling has disappeared from my Samsung A70. It's not in the settings anymore but does intermittently come back but then dis...

Wifi and 4G Calling on Samsung Galaxy S10

Hi, I have a Samsung Galaxy S10. It was an unlocked purchase, not from O2. I cannot get Wifi and 4G Calling setup. This is aggravating as it is the specific reason I switched having complained to my previous supplier. My 3g signal in my home is truly...

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