Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I am not happy with the money I’m paying

I am not happy with the money I am paying out every month on my contract. My contract is more expensive than the new iPhone 12 pro max

Resolved! Bills and call charges

im Trying to find the calls I’ve made over the previous months, can I only see all’s going back to the previous months bills and not any earlier ?

Resolved! Apple Watch

How can I change my order I have placed I picked the wrong colour .. is it too late to do so ??

Resolved! Sharer Plans

Are sharer plans still being used, phoned this morning to get one set up as they are still on the website to be told that it wasn't being offered any longer by O2. Thanks

Resolved! 5 days away from upgrade

Hello,I’m literally only a couple days away from an upgrade from sim only to a device. Can I please have this lifted so I can upgrade today?

Login and password doesn't work on app

Hi,I have a problem with logging into my o2 app, it says wrong details and after few times it block's, when I'm using same details on o2 website it works.Any IDEAS?

vast monthly bill increase

I got info regarding my bill increase. This happens each year so i expected it. However, it was certainly not over a £. This months bill was £1.10 of an increase there are no extras so this alegidly my new monthly rate. Trying to phone i keep getting...

Resolved! Upgrading SIM only and to 5G

I just got a 5G capable device. Do I need to upgrade my plan to be able to get 5G (I can't see any good available plans at the moment to upgrade to)I semi progressed an upgrade earlier and the process kept asking me for my address. Isn't the upgrade ...

Resolved! Bill was payed weeks ago still nothing working

I payed my bill weeks ago and the next payment is not due until the 22nd this month so can someone please tell me why my data, calls and texts are still not working

Resolved! Bill Increase

I am on a sim only Pay Monthly package and noticed my monthly bill amount has increased, and i havent recieved any communications from o2 stating they will increase my tarriff. Note I have used any extras, etc. Thanks Vicki

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