Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Paying ur bill

How do you change the date of your direct debit date

Donxc by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Charged £4.50 a week subscription to zapwin

I'm on a pay monthly contract with o2 and I just recieved this text :FreeMsg: Thank you for subscribing to for £4.50 every week from Wahoo Limited until you text STOP to 83463. HELP? 03300538652At first right I'd say it was a scam and ...


Hi, I have left the UK, I have tried to contact O2 by email but any attempt ended in a failure.So, if someone here could help to proceed with the blocking of my phonenumber and stopping the service contract, it would be a great succes. I do not want ...

Popol by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Which bolt-on for Jordan

I'm travelling to Jordan, and wondered whether O2 had a roaming agreement with this country. I've signed out of O2 Travel as Jordan wasn't listed as one of the countries included in this bolt-on. I've also provisionally signed up to "O2 Travel & High...

AC by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! I am trying to change my bank details and name

I am trying to change my banks details over and my name but it wont let me do it on my account. The name is going to be different so it is says it I have to contact someone. Please cna you help. I need it to stop the payments coming out of this accou...

Lottie2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! If you decide not to keep your phone during the 14 days..

I’ve just upgrade. I’ve 14 days to return. In that time am I able to try the phone or can you only return a phone unopened? Im moving from android to the iPhone XS Max so need to just test drive it first but I’m worried incase I can’t. Thank you. ju

Juju79 by Level 2: Apprentice
  • 6 replies
  • 0 kudos

Resolved! No service

HI, I received a text saying my service would be disrupted from the 5th-8th of February, it may be the 9th now? Will I get a reduction in my bill for this? I have not been able to make or receive calls, unless I go to a different area?

ADBEN by Level 1: Joiner
  • 4 replies
  • 0 kudos

Failed delivery

Anyone else had problems with delivery with a new hand set?I rang placed a order for a new contact and I phone Xs on a Wednesday, to be told it will be with me Thursday, took all day of work to be told the driver could not find me, I ring o2 they say...

Lee5 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Recent charges

I have been told to check myo2 for a credit to show up in recent charges. In my o2 all i have is extra charges not recent charges. I was told to wait 24 hours. Over 72 hours have passed. Extra charges still says £0 since last bill. What can i do. Pho...