Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Calling from Morocco

Can I use my data and minutes to call from Morocco?

Manish by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! want to terminate contract

Hi there,I have fully paid monthly device plan. And now I wish to terminate the contract in order to do a new contract with sim only. What do I have to do?

Khoranit by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Signal

We moved to New house but on this house we got really poor signal indoor any idea??

Mohsen by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SIM only and Refresh

Hi Everyone, I have just finished payin up for my phone and I am looking to reduce my monthly plan cost, so I have considered going to SIM only. But at some point I will want to get a new phone, can I revert back to a refresh tarrif at a latter date ...

Helix1250 by Level 1: Joiner
  • 1 replies
  • 0 kudos

02 can't find my payment

I paid my bill using the sort code and account number given. And used my mobile number as reference. (As community manager Martin wrote here before)Barclay's confirm payment has been done. Amount is clearly taken from my account.Still 02 can't find i...

MrsDoyle by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade

Hi just wondering I've taken a phone out in August 2018 and I've also just taken out a tablet plan yesterday can I still upgrade my phone in July 2019

AyseSen by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancel tariff

I need to cancel my tariff on one of my tablets how do i go about it

Ian40 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 2019 july consumer free offer

Can anyone help me out I got a upgrade to samsung s10+ and I did this online with the phone it said I can came my free gift . I have gone on to claim my gift. Now it ask for me to put in Access code . Can anyone please tell me where...

Sav2 by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Incoming premium messages

How do I stop incoming premium messages currently being charged at £3.75 each? No phone number for customer services, I have no social media and no time to go to an O2 store to get advice

Saskia76 by Level 1: Joiner
  • 6 replies
  • 0 kudos