Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upfront deposit

Hello.I want to ask. 3 months ago I took my iphone to pay monthly. I have already made 3 payments. So I would like to ask how can I request a refund of the upfront fee that I specifically paid £ 150 for the phone. Do I have to ask for it or will it b...

Resolved! New number

I've recently upgraded and kept my old number but now need a new one how can I get a new one but keep my current upgrade/tariff?

Unable to get data while roaming in Norway

Hello, I recently upgraded my old phone to a Samsung A32 on pay monthly. I was in the UK and the data was working fine when I was away from wifi. I got sent on a job on a ship in the North Sea, we make port calls so we can get cellphone service. Othe...

Resolved! Cancel tariff but continue to pay device plan

Hi I’ve had to move back to Australia and unable to call customer services.I am wanting to cancel my tariff but am unable to pay the full amount left on my device.So I’m just wanting to know what exactly I can do? I also have credits which I need exp...

Resolved! Add another line

Hiya i was just wondering if I could add another line to my contract I already have 3 I was also told that if I had to add another line I had to wait 24hours for a decision is that correct

Resolved! Retrieving a conversation from January 2021

Hi everyone, I desperately need to retrieve one conversation I have had with a client in Janyary 2021 to prove that the client has falsified information of what was said over the phone. Is there any way of retrieving it and getting a copy of the reco...

Resolved! Transfer number to another person

Can I transfer a number to my daughters name if she takes out a new contact in her own name now?

Resolved! Ordered wrong phone colour

Hello, I have ordered a phone today I was told on the phone it was graphite I have accepted the contract and it’s actually blue.. I can’t get hold of anyone to cancel and change it at this time is there any way to do this without speaking to an advis...

Resolved! cancel contract due to merging of virgin and O2

how do get in touch with O2 to cancel my contract , is there a number to ring

Calls to MS Teams dropped when on hold

I have a problem when calling numbers which are on Microsoft Teams where the call is disconnected whenever I am on hold waiting to be transferred for more than about 10 seconds. I have looked into this with the provider on the other end for one speci...

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