Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct debit taken but bill was zero

We have recently moved out of the UK and I cancelled my account with O2 back in June. I paid a final bill in July. I received an email the first week of August to say my August bill was zero 'nothing to pay', but today I see that the direct debit has...

Resolved! overdue

I received an email about overdue of my payment on my account.I put some money in my account this morning so I can pay now.I need to phone them but I left UK so I can’t call them.Should I just wait for the next withdrawal?

Resolved! Credit check when upgrading from SIM only to Refresh

Hi, I’ve had a SIM only tariff for around 15 months now, ordered on an 18 month contract but with an option to upgrade early to Refresh after several months. The MyO2 app says “Good news. You can upgrade today.” and has for many months now. I’m think...

Resolved! Phone bill

How do I contact o2 if my phone has been cut?

Resolved! Payment

Hello i need to speak to someone asap about my payment my phone has been cut off and keep getting hung up by speaking to customer service!

My bill

Hello I have had an investigation start on my phone as got charged a bill that isn't mine and I have not dailed the numbers as a lad that's works for O2 Shaun checked and said I haven't doesn't understand why this had happened. My phone has been bloc...

Resolved! Order status

Hi there i wonder if anyone can help I’ve spoken to a few o2 staff though the online chat about an order I ordered the other day and all I’m getting told is this your order is in progress and in next 24 hours you will receive an update about your ord...

Change tarriff

Hi I am looking to change my sim only tariff but the ones you you suggest on my account are quite expensive. I have seen a deal for 20gb data for £10 a month with 02 on USwitch website. Is this something you can offer please.

Resolved! Contract renewal

My contract is due for renewal how do I do this and keep my current contract

Resolved! Loyalty runs out at the end of the month

My loyalty,Disney and contract runs out at the end of the month is there another deal available to me before I look elsewhere

O2

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