About JacobW

JacobW · 08-09-2021

So I'm returning my phone under the 14 day 'change my mind' policy. I got in touch with O2 and they said they'd send out a return package. Was meant to be next day delivery but I ordered it Thursday and got a bag Tuesday. The bag I got was just a gre...

JacobW · 03-09-2021

I got in touch with o2 support chat through the my o2 app. They said I can go to www.o2.co.uk/returns and speak to a member of the returns and repair team through live chat. There is no live chat anywhere on the page and links just take me round in c...

JacobW · 08-09-2021

Thanks, I'm hoping it's just a mishap on their end and they accidentally sent out two return bags. I came across an old post from 2020 asking if it matters if they return it in "the plastic bag or the white jiffy bag" so it's not just me. Not sure wh...

JacobW · 03-09-2021

Thanks for the info. I eventually got this resolved after a 45 minute phone call. Good to see O2 customer support is as good as any large corporate company... very disappointed with being provided false information from their direct chat in the app. ...

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Sent two different return bags from O2

How do I return a phone within the 14 day change my mind policy period?

Re: Sent two different return bags from O2

Re: How do I return a phone within the 14 day change my mind policy period?