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New sim won't connect to 4g

HarryGraham
Level 1: Joiner
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on ‎10-06-2021 22:23

on ‎10-06-2021 22:23

I just upgraded my contract and now that the new phone and sim are here I decided to take it to work but when I got there I realised that I had no 4g at all. I looked into it and the phone isn't registering that the sim card works. It doesn't have a number registered to it so I can't make calls or use mobile data
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Bambino
Level 86: Prestigious
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on ‎10-06-2021 22:38

on ‎10-06-2021 22:38

@HarryGraham Did you do a swap from your old sim to your new one? The new sim would have arrived blank.

SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



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Martin-O2
Former Staff
In response to Bambino
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on ‎11-06-2021 12:18

on ‎11-06-2021 12:18

Hi @HarryGraham how are you getting on with this? Do you still need some help or are things sorted now? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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