Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Help

Please help! I receive maybe 2 texts per month saying I have used up all my data, but when I log into the o2 app I still have loads left (50+ GB)Is there any way to solve this?

Resolved! Returns labels for a repaif

I need to return my handset for a repair. I cannot seem to get to the page where I give details and get labels and packaging sent out......I just keep going around in circles.Can anyone give me the direct link to the appropriate pageMany thanks

Resolved! Text I received about upgrade. but order went through

So I called today. and got the voice mail system I received a text. about an upgrade and the text reads (YOUR ACCOUNT IS NOT ELIGABLE FOR A STANDARD UPGRADE). However my Upgrade to 02 refresh went through fine. as the person on 02 told me the phone i...

Resolved! Esim contract for Samsung active 2 watch

I am thinking of buying a second hand Samsung active 2 watch then buying an esim contract with 02 for it monthly as I'm already an existing 02 customer and want to connect the watch to my phone so I don't have to take my phone everywhere but still re...

Resolved! Just got my upgrade from SIM ONLY. Question.

Hi guy's. I've just placed my upgrade went for the S21 Ultra 128gb. I wanted the 256gb however it was a 1 week wait. So went against it. I received an ms- order number. Does this mean the upgrade went through fine???? Really can't wait to get my hand...

Resolved! Keep existing phone number

When I signed sim contract with O2, I have provided O2 with PAC number as I would like to keep existing number. I received Sim yesterday and activated. How long do I expect my existing number to be ported. Thanks

Resolved! Paying a bill

I’m trying to pay my bill and it won’t let me

Resolved! Updating address

Hello I lost my phone and want a replacement sim card. However to update my home address its asking me to send a 4 digit code sent by text.. the the phone which is lost Thanks in advance for any help

Resolved! Unable to send txt message to radio competition ??

Can anyone tell me why I am unable to txt a radio competition?Confused

Resolved! Cannot activate 4G Calls

I've just moved to O2 and I'm checking my iPhone 8 Plus settings. I tried to turn on VoLTE to enable 4G calling, but a pop up tells me... Cannot Activate 4G CallsTo enable 4G calls on this account, contact O2. In MyO2 there is no link to Device Setti...

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