Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Swapping number over to O2 SIM

I joined an O2 monthly plan online over a week ago.During the application I submitted a PAC code to change over my number from Vodafone.I have already received my O2 SIM through the post. My question is do I need to do anything e.g text a message aft...

Resolved! Insurance

How do I find out about if I have any insurance on my device

Resolved! Changing Direct debit dates

Would it be possible to move my Direct debit to the 22nd of every month please ?

running out of data very quickly

Hi, Ive recently upgraded and Im still using my old iphone for certain apps without a sim just using wifi. I seem to be running out of data very quickly is this the reason ?

Resolved! Possible fraudulant call

Hi I have jsut had a call to my mobile number that may be fraudulant. How do i check this - they were talking about reducing my tariff but when i said I did not have the time at present they tried to call back twice ?

Fraud

Hi guys. Looking for some advice on what might be going on. I have 5 o2 accounts, 2 phones and 3 iPads. 1 of the iPads is 2 years old and developed a fault. I upgraded on Saturday/due Monday and paid £175 outstanding cost. On Monday nothing arrived. ...

Spend cap

How can I remove the spend cap on my phone

Resolved! Blue light card

I am due to upgrade and have a BlueLightCard, I have a vault code which I have copied into my basket and it says the offer was applied but I am worried the offer won’t go through as you only see it on your bill. Is this offer only for new customers o...

Resolved! Ordered pay monthly sim card.

This is most likely an idiotic question but I accidentally ordered two pay monthly sim cards when I only use 1. My question is will I be charged for both or just the one I use and if that's the case how do I cancel one of them.

Resolved! Unlimited Data tariff and European Zone

Hi all - I recently switched to unlimited data tarrif, thinking it would also give me unlimited data in the European Zone. It looks like in fact with fair usage I can only use 25GB outside the UK in a given month (in the rather small print). Could so...

O2

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