Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change bank account for direct debit

Does anyone know how to change the bank account that my direct debit is taken from please?

Resolved! Disney £2 discount

Hi, my 6 month free Disney is about to end. Happy to keep it. Do you still get the £2 discount off bill, after the free 6months? Cheers

Resolved! Order sent to store that is closed

The iPad I ordered back in November for collection from a store has finally arrived, but the store is closed due to the lockdown. Does anyone know what happens next? I can’t get hold of anyone from o2 to ask!

Resolved! Contact!

Why is there no live chat facility on the app anymore? I have even tried the conversation thing and it’s always unavailable. My 4g has been turned off despite being on payment plan I can’t call to ask them to put it back on because when I call it say...

Texts are going to my old sim / phone

I received my new phone yesterday and did the sim swap last night. It didn't work until this morning, however while I can send and receive phone calls as well as text in and out, certain texts (such as from my partner) are only going through to my ol...

New order

I ordered another phone on my account it says in progress , I received all the paperwork contract etc and they took the upfront fee , this was 3 days ago and still no further with it

Swap sim cards

I want to swap SIM cards of one of my contracts, but I am lost the original SIM card. I have got just new one which is for swapping

Set up call waiting Sony XZ

I have a Sony XZ Premium nd call waiting does not work, even though I have it enabled!

Resolved! Bill issued before receiving sim

I made an order for a monthly sim only contract. I have not received the sim yet but the first bill has been issued already and I have currently 28 days left before my next bill. Assuming I will receive the sim on Wednesday 15 April this means I wil ...

One week and truly awful customer experience!

Good Evening All,I’ve recently mitigated several mobile contracts across to O2 from one of their competitor after enduring several years of extremely high call failures and remaining loyal why they assured me they technical team were aware and resolv...

O2

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