Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Porting

Can you please tell me if I can port my 02 number to a different carrier? I still have a running contract

Resolved! UNIDAYS discount

Hello, I am having trouble with the UNIDAYS discount as when I bought my phone the lady in the shop said I can get my 20% off my airtime. However I text 61202 and they said they would confirm in the next three working days that my discount has been p...

Resolved! Delivery

I ordered a pay monthly device last Friday. I had chosen for it to be delivered by Monday, 8 AM - 12 PM .. I got no email to say it had been dispatched, I waited today and still nothing? .. no email, no delivery.

Data Usage

I was appalled by o2 customer services recently when I found I had somehow used 8GB data a few hours before my account was to reset for the month. I pay a lot for data already 8GB is a lot for me and hence called to find out why I had used so much an...

Nathan1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

How to get invoice?

Hello, I have recently bought a handset from O2 online, however I haven't received an invoice for it. Customer service promised to email it, they never did. So I was wondering, how can I claim AKG headphones from samsung without an invoice as I am st...

seraphis by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade woes

Hi all, I’m looking to upgrade and I’ve found a contract with CPW for an iPhone X 64gb £38 per month and £249 upfront. They’ll give me £305 for my phone. O2 direct similar contract will cost me £300 more over the 24 month period.I’m currently on a si...

Alex1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Damaged Phone in Costa Rica it doesnt work.

I had my phone ran over today here in Costa Rica.. I am a pay monthly customer and have insurance.Ho do I go about getting a replacement as i reside in Costa Rica for the next 3 months.

Sanjose1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Number porting - processing times

Hi, How long does it take to port my number to O2 if I have PAC code ? I am porting from Three mobile. Ofcom says it should be done within 24 hours. Practically how long does it take ? Anyone had bad experiences. Where should I complain if it takes m...

Anonymous by Not applicable
  • 25 replies
  • 1 kudos

Resolved! Cancel Order

Hi Can you please cancel the following order ms-3113613186 Thanks

harv by Level 1: Joiner
  • 2 replies
  • 0 kudos