Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

First phone contract

Hi, On Thursday the 11th I signed up to a new phone contract for the Galaxy S21 Ultra.I recieved my confirmation email but since I have not recieved any more information. They charged me £205 including a £30 deposit in there due to my credit rating a...

Resolved! Bill paid but services still restricted

I paid my bill this morning however my service is still restricted. Can you please restore this?

Resolved! Sim lost

Hi. I came to India 15 days back.. when i change my sim to use India network sim I lost my sim. can you post new sim to my address. When i return to uk it will help me. I have to take urgent calls.. and messagesThanks

Resolved! Sim only deals for the phone

I’m considering this plan -Sim only deals for the phonehttps://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12MAt the bottom of the list there is plan1GB DATAUnlimited minutes and texts12 months Airtime Plan£12.00* MONT...

Why would O2 sell me a Huawei P40 Pro knowing Google Services is not permitted.

Situation - Going through a messy divorce and additional stress is being felt because I cannot install banking apps via Google Store as its not included. O2 want over £600 to end the contract, for a device does is adding more stress to me and my 8-ye...

Resolved! Where do I find my bill

What I'm asking is how do I find out how much my phone bill is each month thanks

Resolved! New sim Old phone

I've spent years on Virgin Mobile and it was easy to swop numbers/sim. Give notice on rolling monthly sim, purchase new sim. Swop sim and away you go. I'm out of contract for my current 1st 02 phone and I thought I'd buy the current offered £10 a mon...

Resolved! Bill

How is the charges on my bill as I had a spending cap

Resolved! Change of name

How do I change my name on the account

Resolved! Adding an additional phone to my account

Is it possible to add an additional phone and sim to my account. My American fiance spends a lot of time in the UK and wants to use O2 when she is here. But she doesn't have a bank account here. Can she get an account using her US bank account to pay...

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