Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New pay month sim only contract

Just activated my new sim however it has now given me a new phone number. I ensured I gave o2 a PAC Number to ensure I kept my previous phone number, however I have just called my partners mobile and it’s showing up as a new mobile number. He then tr...

Resolved! Moving abroad -what are my options?

Hi, I’m moving abroad and want to know what my options are for finishing my contract and possibly keeping my device

Resolved! I Need a PUK code

I need a PUK code for my old phone Samsung 8 and I also need a new sim to use the phone again the phone is locked with a latching code which I have but need to be able to unlockThanks

4g removed

Hi I’ve just had a message pop up saying 4g removed from your phone.Can anyone shed any light on this? Thanks

Resolved! To resolve one issue I have to ring O2 16 times within less than Two week

Hi,I have been with O2 since I was 18 years old, and I have whole my family and friends under my contract - around eight accounts with O2. Now I am 32 years and I never been frustrated this much ever in my life with O2.Here is the situation, I upgrad...

o2 overcharge 3 months in a row

O2 has been overcharging me 3 months in a row. I get in touch with their respresentative online and they apologies promise me credit back but only I pay my overcharged bill and 2 months in a row I have not seen the credit "due to a mistake on their e...

Complaint

I was unable to use my mobile phone to make/receive phone calls or use the internet as there was no mobile network coverage until this afternoon i.e.over 5 hours.I would like a refund for the non-availability of a mobile network.The area affected BA1...

Resolved! I signed up to switch to O2 9 days ago - no SIM has arrived

I signed up to switch to O2 9 days ago - I received my confirmation, username etc and can log into my account but have received nor heard anthing and no SIM has arrived. If I log into my account it says I havce no service, so nothing to chase. Any id...

Resolved! Why make it so difficult

Simply wanted to pay the remaining balance on my device.Unable to do so via app - need to call.Call and end up taking to the robot for ages as it doesn’t understand.Finally think I am getting somewhere when the robot tells me the magic words I have t...

Resolved! Swapping sim

I don’t have my old sim to receive the message to swap sim.

O2

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