Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £46 over paid

Paid my bill b4 weekend and u have taken £46 of me twice, which leaves my device bill unpaid on 2 off my contract, I was told this would be sorted Friday and still hasn't. (Personal details removed) Could u plz sort this out take the extra £46 and pa...

Resolved! Callback

I am currently abroad and my services have been barred meaning I cannot call the payment line to make my payment despite having restarted my device multiple times. How do I request for call back services as I am still able to receive calls and texts ...

Resolved! Transfer my old number

Hi I would like to transfer my old number please

Resolved! Order confirmation email not received

Hi I've just recently signed up for a new contract and I have gone through the process of entering all my details, however I have not yet received my order confirmation email. I have the order confirmation PDF, but I'm concerned as if I've not receiv...

Resolved! Trying to upgrade

Hello trying to upgrade with mobile phones direct.co.uk. But o2 keeping rejecting the deal can you explain why??

Resolved! Tariff updated

Data has increased to 5gb when didnt ask for it to be changed

Resolved! international bolt-on

I cannot call abroad even adding international bolt-on for £3.00. My montly bill is £15 for 30gb data, but I would like to call Poland for 5p per minute and my call does not go forward.

Resolved! Network security

Can you please turn off security on internet so I can have access in any website

Resolved! Data Bolt on - not working

Hi All, This is my first chat in O2 cummunity.I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but...

Resolved! Requesting PAC Code to move to another provider, do I need to wait until my contract is up?

Do I need to wait until my contract is up, or can I do this when in my final month? (To avoid any contract cancellation charge) Contract is up on 28th September, what would be the best time to request PAC Code?

O2

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