Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Samsung s20 ultra rebooting

A few days ago my phone auto updated something I am not sure what and restarted as usual. Since doing this everytime I lock my phone or take a phone call and put the phone to my ear my phone restarts. Its so frustrating. I have factory reset and it s...

Resolved! Random phonecalls

I have received a few phone call’s today from people stating they are phoning back after I had phoned them.I haven’t made the phone call..

Resolved! How to end a sim only plan

My sim only plan is due to end next month, how can I disconnect it

£30 goodwill gesture

Hi, due to no network coverage for 2 weeks o2 offered to credit my acc with £30 as a goodwill gesture. I spoke to adviser on the 4th May via webchat. I was told I will received a message confirming this shorty. Obviously I didn't as there was no conn...

Resolved! Changing auto top up amount

I have been looking for two days now to try and change my monthly amount, can anyone point me to the right place.

Resolved! Wrong tracking number

Hi, I just got a email saying DPD has my o2 order and a tracking number. The tracking number given has already been used, as in DPD say its an o2 order from 2020 and isnt for my postcode. The status of the order hasnt changed on my account. So im ver...

Resolved! Order processing

Hi!I ordered the iPhone 12 yesterday.At the end of my order it took me to a page that said my order is processing, it may take up to 24 hours and this may delay the delivery of my order.I’ve received all the emails with t&cs and pre-contract agreemen...

Unexpected Bill: Red27 Mobile Ltd

HiWe have seen 2 charges on our daughters phone each for £3, 6 June and 13 June. How do we block this payment? We think it might be a fraud.Thank youNH

Resolved! Data Roaming

Do you get charged if you have your data roaming on in the UK?.

O2 network doesn’t work abroad (Italy)

Hi,I’m in Italy for work and after a sim swap the network stopped to work properly.I tried everything ( APN, network reset, phone reset etc.. ) but nothing to do. Please helpHelp me please

O2

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