Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113290 Views
  • 20 replies
  • 5 kudos

Resolved! New device issues

I upgraded early. I decided to go for Iphone for since I had many problems with my S8+. I put the order through on 09/08 I received it on 12/08. I rang or to see if they would exchange it for another but they refused. They also count the 14 days from...

Sophief by Level 1: Joiner
  • 659 Views
  • 2 replies
  • 0 kudos

Second Direct debut set up

Hi, I’ve received a notification from my bank today that two new direct debits have been set up on my behalf from o2. My normal 2 DDs are still set up, why would they set up a further 2? Thanks!

Resolved! Outanding Device Plan

I still have a high amount to pay on my device plan, how can I pay this off before the end

Lyn by Level 1: Joiner
  • 737 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping my SIM only contract but changing phone

Hello. I'm new here and not too tech savvy so patience please. I have a good cheap sim only contract but I want to change my phone. O2 don't have what I want. Can I buy a phone somewhere else and keep my contract with o2? Would o2 still move my conta...

Paff48 by Level 1: Joiner
  • 1205 Views
  • 3 replies
  • 0 kudos

Resolved! Roaming not working in Reunion Island (EU)

I am in Reunion which is listed as EU with O2 and can’t get mobile roaming. Have changed settings as suggested on here and by O2 in the help but still nothing. Using iPhone 8 Plus with sw 12 version. Any help appreciated

Ajondyh by Level 1: Joiner
  • 1775 Views
  • 5 replies
  • 0 kudos

Resolved! 4G calls

I got a message Saturday afternoon saying"O2 have turned off your 4g calls" anyone know wa=hat this is about?

PaulLukins by Level 1: Joiner
  • 89875 Views
  • 3 replies
  • 4 kudos

Resolved! Bill

Hi. I’ve been abroad for the last three months and have turned my Uk number off. However I still got charged very high. Would it be possible to check this? Also I will be away for few more weeks so would it be possible to mute my number during this t...

Ck1 by Level 1: Joiner
  • 902 Views
  • 3 replies
  • 0 kudos

Resolved! itemized bill

Hi there - I'm not really techy or geeky - so please excuse what may be a dumb question ... but: How do I get itemized bill details ? I need to view my past 2 months calls ...