Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

Hi I'm new to 02 community I'm on a sim only contract 24 month £20 a month when will I be able to upgrade and will I have to go through another credit check I'm happy with 02 I have always loved been on 02 in past on pay as you go thank you Dean

Charge to mobile problem

So i usually charge to mobile for small things like xbox and twitch, but everytime i try it says there is a bar? Now all my payments are upto date and i have checked my bill's and that and it says no money is owed can anyone point me in the right dir...

Credit file showing unsecured loan from o2

Hiya,I have tried applying for a mortgage only to find out that O2 have one account listed as tele communications which mortgages do accept and the other two show a personal loan? And unsecured what is that about? It’s putting any lenders off lending...

Resolved! Gaming purchased to my account

My son has just bought coins for a game and it's been charged to my next billNo coins have been used how do I reverse this it was £30 odd pounds. Obviously I changed my purchase settings straight away.

Resolved! Dorect debit

Hi. I want to change a date of my direct debit . Can you help me ?

Resolved! keeping the same number

Hi! I’m looking to upgrade my iphone. Can you just swap your old sim card into your new iphone (because i want to keep the same number) or do i have to use the new sim card and ring o2 to sort it out?

Resolved! Contract

Hi, I’ve just upgraded my tariff to a 24 month contract but still being told that my whole contract ends on the 4th July 21 (which is the date for my old one) I’m a bit muddled on what to do, if I keep my sim in until the day it ends and carry on usi...

Resolved! Email address for Customer Services

How difficult can they make it to find an email address I can use to communicate with them. I don't want to ring and be held in a queue for an hour, nobody writes letters any more. I want to email Cs and cancel my contract, but O2 are doing all they ...

Resolved! Renewal date

My phone contract ends on the 19 aug how soon before can I sign up to a sim only deal

Resolved! No wificall on new sim only

Hello thereHad a new sim only go live at 4pm yesterday after o2 migrated my number from my old handset contract. Took a while to get visual voicemail but no wifi calling! Also when making a call 5G switches down to 3G, something that it didn’t do bef...

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