Solved: Keeping number

Catherine3 · ‎01-08-2021

I have swapped to another o2 contract and I’ve entered my PAC. It appears now that somethings are registering on my new phone and some with my old phone. But my calls are only coming through on the new number that I don’t want to keep?

MI5 · ‎01-08-2021

@Catherine3

You don't use a PAC if staying with O2.

You'll need to call customer service to sort it out.

Guide: Coronavirus Community Help and Support

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-08-2021

@Catherine3

You don't use a PAC if staying with O2.

You'll need to call customer service to sort it out.

Guide: Coronavirus Community Help and Support

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Keeping number

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable