Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250250 Views
  • 2 replies
  • 2 kudos

Resolved! Find out average data usage, can’t log into my 02 app

Hi,Is there anyway to check my average usage through my02 on the website rather than the app.Every time I try to log into the app it tells me my02 isn’t available to me. Also tend to have to login through my phone number and reset my password every t...

anto135 by Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

Resolved! updating pay monthly mobile agreement

I recieved a text from 02, saying my pay monthly mobile agreement is being changed to the latest version. When I went to the web site provided, I got a warning that the web site was not safe, is this a scam text.

Bracken1 by Level 1: Joiner
  • 447 Views
  • 1 replies
  • 0 kudos

when can I use my off peak minutes?

I am on a Lifetime Group Net 99 contract that comes with 200 any network off peak minutes a month, however I am unable to find out when I can actually use these as the last time I made a call (Sunday Afternoon) I was charged in full. Does any one kno...

Cinnebar by Level 1: Joiner
  • 777 Views
  • 5 replies
  • 0 kudos

Leaving without penalty?

I joined O2 through mobiles.co.uk for my last contract, so I'm not on a O2 refresh plan. The recent price rise e-mail had this bit: Because of these changes you have the right to end your tariff without having to pay an Early Termination Charge. Shou...

Broonie by Level 1: Joiner
  • 2982 Views
  • 17 replies
  • 0 kudos

Resolved! Contract due to ens

My phone contract is due to ens 18th July I don't want to stay with o2 or renew contract when this ends but I can't find out how to make sure payments don't carry on after end date

Emmz by Level 1: Joiner
  • 546 Views
  • 2 replies
  • 0 kudos

Fraud with account opened in my name!

So, someone has opened a new account in my name and returned the device-apparently this is not fraud!I had a letter a couple of months back about a missed payment of £14, called O2 and they advised if it isn’t my account and they can’t find anything ...

Vix1013 by Level 1: Joiner
  • 816 Views
  • 2 replies
  • 0 kudos

o2 changes from 2nd August -- Pay Monthly

Just had a barrage of emails from o2 about changes to the Terms and Conditions and also price increases. New Terms and Conditions Price Changes Headline ChangesIf you took a contract after 25th March 2021 annual tariff increase will be RPI+3.9%If bef...

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madasaf1sh by Level 78: King of Kings
  • 2802 Views
  • 14 replies
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Resolved! Swap sim

I’ve received a new sim today, I am trying to swap sim, all the phones I put the sim in has got no service so can’t text to swap.

Kirsty_68 by Level 1: Joiner
  • 561 Views
  • 2 replies
  • 0 kudos

Resolved! Settle device plan

I haven't got an 02 phone and I want to settle my wife's device plan, can I just speak to someone and not a machine

Russell55 by Level 1: Joiner
  • 668 Views
  • 1 replies
  • 0 kudos