Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! NO SIGNAL

Absolutely fed up I have no mobile signal at home or work Wi Fi calling works at both locations but no mobile signal so cannot get texts through. Everytime I make an online payment I have to drive for miles to get the authorisation code through ! Why...

Resolved! Sim swap

Hello. I did a sim swap yesterday about 5pm but it still hasn’t gone active so I have no network on either new or old phone.How long does it normally take?

Resolved! Upgrading from an active SIM only deal

Is there any fee for upgrading to a different phone when I still have a SIM only contract? Wanting to upgrade phone but don't know if I'll get a fee for ending contract early

Resolved! Still being charged

Hi, I have noticed that I am still being charged for my account,I closed my account over a year ago yet payments are still being taken. Please advise.

voicemail

have notification pop up on screen sayin g i got new voicemail, but when i dial 901 to check my voicemail messgaes it says i have no new messages or saved messages

Resolved! How do I cancel Disney + after my free 6 months?

How do I cancel Disney + after my free 6 months?I got 6 months free when starting a new contract, but the 6 months is nearly up so I want tocancel Disney + before I get charged, but there is nothing on website about it and I tried to phone but they a...

Message from 02

Just got a text message to say 02 has turned off 4G calls on my account. What does this mean & why has it happened?Thank you

Resolved! Device Plan

My Device Plan status stated Overdue but when I click to Make a Payment it says “You don’t have any Device Plan payments to make.” Please help! Thanks

Prefix 18001 not working

My wife recently joined O2 and got a new phone. However we cannot get text relay prefix 18001 to work. We have used it for years but this is the first time we’ve had trouble and this is only since the switch to O2 (from Vodafone). The call connects a...

Resolved! Payments taken from account

Hello.I have a monthly tariff with 02 and pay a set amount on a set date, for mine and my daughters phone.I have woken up this morning to find that 3 separate payments have been taken from my account in the early hours of this morning. These costs to...

O2

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