Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missing sim card

Hello, I've ordered a new phone which has been delivered. But the new sim card has not been included in the order. This was selected in my original order. Is there any advice or contact details for this?

Resolved! How can I keep my number without a contract?

I've been an O2 customer for over 15 years but have now moved to Germany. I have a new number and tariff for usage here. I expect to only be abroad for two years and would like to return to using O2 when I inevitably return to living in the UK. I wou...

Resolved! Contact us link doesn't work

I have received an email from O2 saying my device will be disconnected "shortly" (very vague - how shortly, a couple of hours, a couple of weeks??), due to me "having not paid my bill". I have an open formal complaint with O2 that I have also escalat...

Resolved! I have a PAC code...

I have a PAC code to keep my same number. However, my previous mobile contract expires 24/5/21. Can my PAC code be set to transfer to O2 on 00:00 hrs on 24/5/21?

PHONE SENDING TEXTS FROM 2 NUMBERS

Hi,I bought a sim, transfered over my number from previous provider and now some of my texts are sent from my number from old provider and some are sending from number which came with sim card.Not very happy with decision of changing.Please help

reception

O2 say recption in my area is good. In or out of my house only have 1 digit reception, which often goes to "no service". Very occassionally I will get 2 digits, but not for long. Frequently I'm on the phone and get cut off. There's nothing wrong with...