Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Itemised bill

I’m trying to prove I made a phone call to a particular number this bill cycle (9th June onwards but I can only find last months cycle any ideas please

Charged £222 for a FaceTime call. Given no warning, nothing!

This is outrageous, I was on a FaceTime which normally I would use through WiFi, but my WiFi must have cut out, the recipient was using WiFi. I recievied no warning, not ‘running out of data’ message (I have unlimited minutes so I wouldn’t get that a...

Resolved! App not working

I tried to long in on Snapchat and it keeps kicking me out and I have done everything I have and I have reset the phone but it works on other devices

Resolved! Some Welcome!

I have just wasted 3 hours faffing around trying to get a simple answer to a question. Two days ago I simply wanted to switch from my Micky Mouse Tesco deal to 02. I wanted to keep my old number so I sent you a PAC. Today I get the new SIM I set it u...

Resolved! Ordering new SIM card

Dear sir madam I have lost my SIM card and I would like to order new one please

Resolved! spending cab

How to add spending cab in the O2 account for pay monthly phones, please do let me know which helps me to stop any surprise billing.

Changing deals

HiI've just changed from an O2 Pay Monthly 'no-contract tariff' to a Pay Monthly '12m contract tariff'.The monthly charge is less for the new deal. Do I have to cancel the existing direct debit or will it be automatically adjusted to the new payment?...

Resolved! End contract early and pay early upgrade cost

I am wanting to end my contract early. I know I need to pay the upgrade cost which is £41 but I am moving to virgin so need to cancel my contract with o2. Does anyone know how to do this?

Resolved! How to delete 2nd number from account

Hi It would appear an old mobile number is still showing on my account with a tarriff charge but no useage. I cannot find any way of deleting this, just reducing the tarriff. Any ideas? Thanks in advance

Resolved! Buying a new contract

Hello i am a new customer in o2. I have bought a new contract last saturday and its been 48 hours and still havent been dispatched or even recieved an email from o2 saying its coming. I ordered it to come today last saturday. Can somebody help me?

O2

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