Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

The right to view Pay and Go call history online

I'm a recent customer to O2 UK having been a 02 Ireland customer for many years.Been very happy with my Pay and Go in Ireland so I thought I'd try the same in UK. But already it seems that Pay and Go customers are a treated a bit like 2nd class citiz...

Anonymous by Not applicable
  • 35 replies
  • 2 kudos

Resolved! New phone cancellation

I have just ordered a new phone but ive seen a better deal for the Iphone 7 so would like to cancel this and order the iphoine 7 instead, is this possible?

Y36 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Address

Hi wondering if you can help I am due to receive my new O2 phone today but have just realised o2 have have have DHL the wrong number on my address. 47 instead of 46. What do I do. Thanks in advance.

Resolved! Why am I being charged extras

Hi,Secondo month in a row I have seen in my bill a charge for £3.75 for a premium message? I send nothing but text messages because I normally use WhatsApp. How do I get this sorted? Cheer's.

Geoff1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Demon games

I got £12 of extra charges, demon games which Idon't know when or how I bought? How can I cancel it or what can I do?? Thank you

Dadazed by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill

Good afternoon,I have some issues with O2 taking my direct debit this month .Can you help out ?

Timur by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancellation at end of contract

Ended my contract for both mobiles for the 3/3/19 and bought a £10 pay&go bundle, only to find I’m being charged airtime for both even though I cannot afford it, spoke and said it was, what do I do?24 months has ended and both phones have been paid f...

Andyb1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrading through Carphone Warehouse

Hi all, not very up to speed with upgrading of phones, I'm due an upgrade and Carphone Warehouse are offering a MUCH better deal than O2 for the handset I want, but I'm happy with the O2 network. If I upgrade with CPW but stay with O2 and something g...

kelis by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! In store ID

Hi all,Looking to upgrade soon but I dont have passport or driving license. Can anyone tell me if either of them are required in store? Either a walk in or click and collect.

Resolved! Lacey

Right a bit confused. In terms and conditions it says if i preorder the s10 plus i can claim £100 and I'm trading in my s9plus but i keep being told different things.I don't want to lose out!

Preorder by Level 1: Joiner
  • 9 replies
  • 0 kudos