Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

How do I cancel my contract

Airtime

I’ve recently purchased a new phone contract through o2. I understand I pay the monthly plan plus the airtime separately. These both came out when I recently purchased the phone but now 2 weeks in I’m being charged for the airtime twice. I don’t unde...

Phone not delivered.

Ordered a new phone Friday - told it would be delivered in 7 days. Then got a text on Saturday saying it would be delivered on 23rd, followed by a text on Sunday moring sayoing it would be delivered today (Sunday). I wasn't in. Followed the link on t...

i need a new sim for my pay monthly

hiplease can someone tell me how to get a new sim my current one has been lost thanks to a 3 year old!!

Resolved! Number

Is it possible to change my number on pay monthly without upgrading or renewing contract

0800 calls from an o2 mobile

Good morning, can you tell me please why I can't see a dialled 0800 number on my o2 bill? Thank you

Resolved! Bill

Hi why has my bill of £77 came out today.... also another £22 has also been taking? What’s the £22 for?

Smashed my phone

Smashed my phone up badly and have tried to call o2 off another handset to request a new one but because i can’t remember my security question it hangs up on me, how do I solve this? Thank you in advance

SIM card

I’ve recently upgraded to an iPhone 12 they sent a new SIM card so do I use that or the one from my iPhone 8? Does it make a difference?

Resolved! Lost phone :-(

Hi guysLost my iPhone underground in a huge warehouse last night. No signal no WiFi. Have set up erase iPhone and deactivate SIM card when/if it does connect but probably again.Anyways need a new sim now, if I go to an o2 shop will they give me one t...

O2

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