Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! keeping the same number

Hi! I’m looking to upgrade my iphone. Can you just swap your old sim card into your new iphone (because i want to keep the same number) or do i have to use the new sim card and ring o2 to sort it out?

Resolved! Contract

Hi, I’ve just upgraded my tariff to a 24 month contract but still being told that my whole contract ends on the 4th July 21 (which is the date for my old one) I’m a bit muddled on what to do, if I keep my sim in until the day it ends and carry on usi...

Resolved! Email address for Customer Services

How difficult can they make it to find an email address I can use to communicate with them. I don't want to ring and be held in a queue for an hour, nobody writes letters any more. I want to email Cs and cancel my contract, but O2 are doing all they ...

Resolved! Renewal date

My phone contract ends on the 19 aug how soon before can I sign up to a sim only deal

Resolved! No wificall on new sim only

Hello thereHad a new sim only go live at 4pm yesterday after o2 migrated my number from my old handset contract. Took a while to get visual voicemail but no wifi calling! Also when making a call 5G switches down to 3G, something that it didn’t do bef...

Resolved! esim

how do i change my sim for a esim

Mobile internet

My mobile internet is not working properly

Resolved! Phone payment

Hi, I'm looking for some guidance. I currently want to pay my phone off and upgrade to an IPhone but I would like to keep my current tariff. Am I able to do this?Thanks in advance ☺

Resolved! Upgrade

I'm wanting to upgrade a couple of months early due to damage to my current phone. To get the phone and package I would like is currently priced at £77/month, yet as a new customer a similar (if not slightly better) deal is offered at £54/month with ...

Resolved! Why hasn't my phone number been transferred to O2?

I gave O2 a PAC code from my old provider when I signed up for a pay monthly SIM from O2, but my phone number hasn't been transferred. I don't see an option anywhere in MyO2 to mane another transfer request.

O2

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