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No mobile%20data%20available%20when%20abriad

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CocoFulton77
Level 1: Joiner
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on ‎30-07-2021 10:57

on ‎30-07-2021 10:57

I am not able to access mobile data from France despite having all the right settings switched on and after asking O2 to switch that service on three days ago and upgrading to unlimited data. I rebooted the phone a few times but it only works when connected to a wifi. What needs to be done please?
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MI5
Level 94: Supreme
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on ‎30-07-2021 12:08

on ‎30-07-2021 12:08

@CocoFulton77 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144187 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎30-07-2021 12:08

on ‎30-07-2021 12:08

@CocoFulton77 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TheresaV
Former Staff
In response to MI5
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on ‎02-08-2021 16:48

on ‎02-08-2021 16:48

Hi @CocoFulton77 did you manage to get this sorted with the suggestions given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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