Pay Monthly
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 25 replies
  • 5 kudos

5G sim card

if I currently have a normal sim card but a 5G compatible phone how do I go about getting a 5G sim card while keeping my currant contract and number?

Restore after bill payment

Does anyone know how long it takes for your outgoing calls and texts messages to restore after paying your late bill.

Vicki81 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Return Center Open?

is the return center still open. Im running out of time to return a handset and dont want to send it if its not open

pp763 by Level 3: Thinker
  • 2 replies
  • 0 kudos

Resolved! My Apple Watch tariff

I would like to cancel my watch tariff as I don’t use it no more.

Karolina1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

O2 bill unpaid - device disconnected

HiMy device has been disconnected, I left it too late to contact due to anxiety issues. I'd like to discuss my options regarding paying my owed debt. Thank you.

extra £100 when tradeing in phone

Hi, i upgraded my phone and was told instore that i would get an extra £100 for my phone when i trade in my old phone. i was told to bring my old phone back into the store when ive moved all contacts, pics etc onto my new phone and they will send it ...

robhuk85 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Transferring number from O2 to new O2 sim

I've recently got a new contract with O2 and want to keep my old number. I've used the online form to transfer the number, before 5pm yesterday, said it would be done next working day (today) but my old number is still working even though they said i...

JCB811 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Number porting problems

Hi All, I have been trying to get my number ported across from plusnet for days now. I have called O2 loads of times and they can't tell me anything, they just say they don't know when it will be done. So now I have a new phone with a phone number th...

Mike84n by Level 1: Joiner
  • 9 replies
  • 0 kudos

Remove bars

Can i remove the bars i set up before in my account, no one is answering phone or chat

Elle by Level 1: Joiner
  • 3 replies
  • 0 kudos